Consultant - Servicenow
CurrentWorked on different modules of ServiceNow i.e ITSM, CMDB and specialization in HRSD module with over 1+ year experience in ServiceNow. Single handedly managing client calls, understanding requirements, providing the best solutions possible. Successfully implemented Workday integration, 15x micro-certificates covering the fundamentals.•HRSD module -Working on the implementation and development of •ESC portal•Record producer•HR service•Data mapping•Agent… Show more Worked on different modules of ServiceNow i.e ITSM, CMDB and specialization in HRSD module with over 1+ year experience in ServiceNow. Single handedly managing client calls, understanding requirements, providing the best solutions possible. Successfully implemented Workday integration, 15x micro-certificates covering the fundamentals.•HRSD module -Working on the implementation and development of •ESC portal•Record producer•HR service•Data mapping•Agent Workspace•Business Rule, •Catalogue client script•Client Script•Script Include•Access control List•Service Level Agreement•HR Task•UI policies•UI actions•Transform Maps•Flow designer•Form and list configuration with multiple views•Notification•Emai script •Widget • ESC Portal: Created taxonomies, Menus, Pages, Portals, Content Publishing, Microsites, Widgets, Page configuration.• ITSM module: Developed Incident Management, Change Management, order guid, flows and approvals, Service Portal related tasks.• Workday integration: Successfully completed integration of workday with ServiceNow, importing data, mapping through transform map and populating it in HR profile table.• Client handling: Team work with client management and handling daily tasks, one to one interaction with client, developing the changes while following best practice and minimal changes in the OOB functionality.•CSA: Certified system administrator•Micro-Certifications: Completed 15x micro-certificates •Client Appreciations: For addressing and resolving issues on Production instance in quick time. Show less
