Harsh Ranjan Email & Phone Number

Bengaluru, Karnataka, India

• Managed AWS cloud infrastructure for 10+ engineering teams, ensuring stable and scalable environments.• Saved 30% admin time by creating 15+ Ansible Playbooks for feature deployment.• Reduced manual work by 60% by automating build and deployment processes with Jenkins.• Facilitated the transition to microservice architecture by building and deploying Docker containers from a monolithic setup.• Enhanced container orchestration by managing Docker clusters with Kubernetes.• Increased task efficiency by 40% through automation using Bash scripts.• Streamlined infrastructure provisioning by implementing Terraform for automated setup.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Increased account health scores by 30% by providing targeted recommendations to mitigate potential technical issues.• Successfully escalated and resolved 20+ high-priority cases through effective stakeholder communication and coordination.• Executed 20+ bug scrubs and firmware/ONTAP upgrades per year, leading to a 25% reduction in system downtime by providing timely recommendations.

Bengaluru, Karnataka, India

• Resolved 90% of escalated storage, replication, and performance issues by leveraging Dell EMC storage expertise and collaborating with L3/L4 support engineers.• Enhanced team capabilities by training and mentoring 30+ new and existing technical support engineers.• Improved support resources by authoring 15+ knowledgebase articles, increasing knowledge accessibility and reducing resolution time.

Bengaluru Area, India

Bachelor'S Degree, Computer Science, 7.03

Activities and Societies: Travelling, Playing and Reading Novels

Education record