Harsh Rao work email
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Generate Insights, Understand Customer Journeys & Convey solutions through effective storytelling
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Senior Manager - Interaction AnalyticsFirstsource Apr 2024 - PresentMumbai, Maharashtra, India
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Manager - Interaction AnalyticsFirstsource Oct 2021 - Mar 2024Mumbai
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Assistant Manager - Interaction AnalyticsFirstsource Jul 2018 - Dec 2021Mumbai, MaharashtraSupervise Speech & Text Analytics teamManage Technology Deployment of new projects Research & Evaluate vendors for product development
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Senior Data Interaction AnalystFirstsource Jul 2016 - Jun 2018Mumbai Area, IndiaProcess Expertise in Major Domains: BFSI , Telecom & HealthcareKey Responsibilities:1. Business Analyst:Lead Team of Interaction Analysts to generate insight & provide actionable insights (detailed responsibilites mentioned in previous role)2. TrainingProvide Verint Speech (v11.1, v11.2 & v15.1) and Text analytics Tool (v6.3)training to new hires in our team3. Solutioninga. Generate pricing for the ongoing or one off projectsb. Work on Request for Information/Request for Proposal by clientsc. Create and Manage technology solution consisting of deployment structure, implementation time line & technology requirements for new businesses
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Interaction Data AnalystFirstsource Solutions Limited May 2013 - Jun 2016MumbaiUse Speech & Text Analytical Tools to provide actionable insights through optimal solutioning.Key Responsibilities:1. Create Rules in Speech & Text Analytics2. Find key word and maintain data repository 2. Quantification of different aspects of Customer Journey (Call Drivers, Outcomes, Issues etc)3. Recommend solutions to optimize processes, improve customer experience, reduce cost to serve & increase revenue.
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Customer Service AssociateFirstsource Jul 2010 - May 2013Mumbai Area, India
Harsh Rao Skills
Harsh Rao Education Details
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Wilson CollegeBiotechnology -
Biotechnology
Frequently Asked Questions about Harsh Rao
What company does Harsh Rao work for?
Harsh Rao works for Firstsource
What is Harsh Rao's role at the current company?
Harsh Rao's current role is Sr Manager - Interaction Analytics.
What is Harsh Rao's email address?
Harsh Rao's email address is ha****@****o.co.in
What schools did Harsh Rao attend?
Harsh Rao attended Wilson College, University Of Mumbai.
What are some of Harsh Rao's interests?
Harsh Rao has interest in Technology, Sports.
What skills is Harsh Rao known for?
Harsh Rao has skills like Microsoft Excel, Microsoft Word, Data Analysis, Powerpoint, Problem Solving, Customer Service, Customer Satisfaction, Data Mining, Internet, Verint, Speech Analytics, Text Analytics.
Who are Harsh Rao's colleagues?
Harsh Rao's colleagues are Praveen Praveen, Raghunatha M, Aisha S, Laurence Lobo, Giri M, Rocio Retzinger, Nazim Mohammed.
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