Harsh Tomar Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

• Develop and implement operational strategies to enhance efficiency across e-commerce and D2C channels.• Ensuring that orders are processed, packed, and shipped efficiently within the expected delivery times.• Optimize inventory levels, demand forecasting, and supply chain coordination to ensure smooth operations.• Managed Shopify platform, payment gateways, logistics panels, and APIs to improve operational flow.• Ensured timely order processing and effective return management to maintain customer satisfaction.• Led third-party logistics (3PL) management and coordinated with delivery partners to ensure prompt deliveries.• Conduct data analysis and reporting to track performance, identify issues, and drive continuous improvement.• Holding daily or weekly meetings with different departments like logistics, customer support, and marketing to align operations.• Reviewing operational reports to track KPIs such as fulfillment accuracy, order turnaround time, and return rates, Delivery Percentages. • Constantly monitoring the effectiveness of operations through data analysis (sales, return rates, inventory levels). • Handling vendor negotiations and updates regarding supply chain, logistics, and technology providers.

North Delhi, Delhi, India

• Managed end-to-end e-commerce operations, including inventory, order processing, and logistics.• Utilized Shopify for product listings, order fulfillment, and store management.• Oversaw quality control processes to ensure accurate and timely deliveries.• Coordinated with vendors, IT, and sales teams to streamline operations and resolve issues.• Handled customer inquiries and ensured efficient after-sales support for B2B and B2C clients.• Planned and managed dispatches, optimizing pick-up and delivery timelines.• Managed inventory and stock processes, maintaining accurate records and optimizing stock levels.• Assisted in photoshoots and managed the online store using Shopify• Conducted quality checks to minimize product defects and ensure high standards.• Coordinated pick-up and delivery operations, streamlining dispatch and logistics for timely fulfillment.• Fostered collaboration between clients, suppliers, and logistics partners for smooth operations.• Gained experience in men’s and women’s apparel for retail and e-commerce.

West Delhi, Delhi, India

• Daily interaction with clients, team members, vendors, and business partners ensuring seamless operations.• Continuous engagement with the production team, closely monitoring individual progress and optimizing workflow. • Optimizing inventory control and storage practices.• Processed Pick Order Requests (POK), ensuring seamless item flow for staff and customers.• Managed day-to-day inventory, conducting regular checks and updating records to reflect accurate stock levels.• Ensured smooth order fulfillment through effective communication with showroom staff and team members.• Optimized warehouse layout and storage systems, increasing storage capacity.• Strengthened quality control measures, reducing defective products through enhanced fabric inspection processes.• Expertise in B2C and B2B business models, contributing to enhanced client relationship and strategic business growth.• Organized and managed exhibitions, events, and fashion shows across India, representing the brand as an exhibitor and seller.• Handled stall setup, showcased designs and apparel, and managed retail operations during events.• Coordinated with event organizers, customers, and a team of 2-3 executives to ensure smooth execution.• Promoted the brand through strategic engagement and customer interaction at events.• Led a team of 4-6 members to manage operations efficiently and ensure successful participation.

Delhi, India

Bca, Computer Applications

Office Management, Business Administration And Management, General, A

Senior Secondary, Science, A+

Higher Secondary, Higher Education/Higher Education Administration, A+