Testing Officer , Customer Service Representative
Castle Hill
• Conduct driving tests, in accordance with established Agency standards, advise applicants of the driving test outcome, including details of performance and deficiencies.• Provide timely, high quality customer service, consistent with Service NSW vision, mission, and values, as assessed by internal reviews and customer feedback. • Ensure legislative, Service NSW and Agency policies and procedures are applied accurately and consistently through review of quality control… Show more • Conduct driving tests, in accordance with established Agency standards, advise applicants of the driving test outcome, including details of performance and deficiencies.• Provide timely, high quality customer service, consistent with Service NSW vision, mission, and values, as assessed by internal reviews and customer feedback. • Ensure legislative, Service NSW and Agency policies and procedures are applied accurately and consistently through review of quality control strategies.• Contribute to the integrity of all records by accurate and efficient computer processing. • Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.• Acknowledge, resolve, and record customer complaints and escalate any unresolved issues. • Contribute to the development of new ideas, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace Show less