19 years of IT experience in various Leadership roles covering Engagement / Delivery Management, Pre-Sales, Quality Management and Operations; Rich experience in Implementation and Support of high-value projects across multiple industry domains operating in a Global Delivery Model.Harshdeep has diversified experience in the areas of IT portfolio/project management, Contract Management, Managing Account financials, strategic outsourcing, IT operations, strategic planning and business development with financial domain focus. IT Services background in Healthcare, Banking, and Insurance.Harshdeep has proven ability to meet customer satisfaction, manage operations. Self driven and team motivator to handle programs of any scale. Demonstrated results in managing contractual service level agreements with customers in a competitive environment.Proven track record of building high performance teams for accelerated delivery of projects. Effective team-builder, coach and mentor with the ability to achieve buy-in by individuals & groups.Specialties: Program/Project Management, Quality Management -CMMI/CMM L5, Client Relationship, Financial & Operations Management - Manage Revenue & Profitability, Trainings, SOW's, Contractual obligations/SLA's ; Client Relationship Management ; Solutioning and Business Development ; GD Capabilities ; Onshore - Offshore Model concept.