ALTEN Group is the 3rd Largest Engineering & Telecom Services Providers – World Wide (as per Everest Group Annual report). It is around $4 billion engineering and technology consulting conglomerate, we are a multi-cultural and a transnational digital workforce of 42,000+ employees working more than 30 countries. In India Alten Calsoft Labs ( ACL Digital ) is located in Bangalore, Mysore, Hyderabad, Chennai, Delhi & Pune.Responsibilities: ● In this role my responsibilities align towards MSP / VMS based Direct accounts for Contingent Labour Workforce, also anticipating in filling FTE roles for few Direct Clients within USA geography.● Leading initiatives to enhance team performance by coaching and mentoring recruiters, optimizing processes, and identifying areas for improvement.● Interacting with hiring managers to understand the client’s need, refine the search for the specific requirement and discuss the same with the recruitment team.Verticals: Media & Entertainment, eCommerce, Gaming, IT Pharma, Medical Devices, Real estate Clients, State Clients, etc.

Responsibilities:● Responsible for full lifecycle recruitment includes creating job description, sourcing, screening, Interview preparation, Salary Negotiation and making Offer at Alten Calsoft labs and Clients.● Recruiting for all technical open requisitions associated with Boeing Aerospace, VMware, Sony, Gilead, eBay, Salesforce, CBRE, Alliant Energy etc.● Interacting with hiring managers to understand the client’s need and refine the search for the specific requirement.● Coordinate with panel managers and candidates for conducting interviews and following up with the interviewers on feedbacks.● Working on the VMS like Beeline & IQNavigator, Fieldglass.● Involved in Stakeholder Management and Vendor management activities.● Preparing the candidates for interviews, managing reports of Submission, Interview, and Hire.● Extensively working on Job Diva (Applicant Tracking System).● Creative & Strategic Search, Job Boards - Monster, Career Builder & Dice.● Using social media recruiting like LinkedIn, job postings on LinkedIn, Indeed.● Hands-on experience in working with various job boards along with that using candidate referral program as well.● In this role my responsibilities align towards MSP/VMS based direct account for contingent labour workforce, also anticipating in filling FTE roles for few Direct Clients within USA only.Verticals: Media & Entertainment, eCommerce, Gaming, IT Pharma, Medical Device, Real estate Clients etc.

VUI (Ventures Unlimited Inc.) is a service centric organization. Our success begins with our ability to apply our relationships, leverage technologies, and identify talent - often in combination - to an endless array of real-world customer needs. Of course, the employees of Ventures Unlimited Inc. and their singular commitment to make life easier and better for our clients around the world make all of this possible.Clients: TCS America (North America), Wipro, HCL, CTS, Xavient Information Systems, Emids, Capgemini, GlobalLogic, Accenture, Infosys, etc.Responsibilities: (As a Senior Recruiter)● Involved in end to end recruitment process● Assisted clients for their permanent/ direct hiring needs.● Starting from Sourcing & Screening - Sourcing from the job portals & employee references.● Short listing profiles & conducting preliminary eligibility checks stability, attitude, academic & professional qualifications, experience, communication skills etc.● Evaluate the suitability and culture fitment of candidates scheduling the interview with Hiring managers, conducting telephonic & personal interviews for Analytics hiring.● Coordinating with candidates throughout the interview process & until they join Following-up with candidates, and managing candidate pipeline.● Managing complete recruitment process from requisition initiation to final acceptance of offer● Pre-screening consultant on technical and communicational skills.● Preparing consultant for client’s interview and taking care of consultant delivery issues Seek candidate referrals from existing consultants.● Performed Recruiting techniques such as vendor networking, job boards, Internet search passive searching, head hunting etc.● Meeting up the clients understand & assess their requirement. Closure on all critical & non critical opening’s thus maintaining the client confidence & long term relationship.Verticals: Banking, Financial, Telecom, IT, Health Care, Automotive, Retail, Manufacturing, etc.

Responsibilities: ● Transactional Monitoring and Feedback: Diligently monitored agent transactions and provided constructive feedback for continuous improvement.● Process Enhancement: Led initiatives to enhance team performance by coaching and mentoring agents, optimizing processes, and identifying areas for improvement.● Outflow Control: Analyzed and discussed reasons for outflow to identify root causes and implemented strategies to mitigate them, thereby reducing attrition.● Compliance Guidance: Supported agents in comprehending complex processes and provided guidance on compliance issues to ensure adherence to company policies and standards.● Reporting and Analysis: Generated and shared real-time and historical reports with the Operations and Quality Department to facilitate data-driven decision-making.● Presentation Preparation: Prepared engaging presentations based on team data for weekly reviews, effectively communicating progress, challenges, and action plans.● Real-Time Floor Support: Offered immediate assistance to agents, addressing technical and sales-related issues, ensuring seamless operations on the floor.● In this role, I played a pivotal role in optimizing team performance, fostering compliance, and facilitating effective communication within the organization.

Responsibilities:● Transactional Monitoring and sharing feedbacks with agents.● Process Improvement by drilling agents which helps enhancing overall team performance.● Controlling outflow by discussing the reasons and diminishing root cause.● Helping agents in understanding the process and guiding them about compliance issues.● Sharing real time and historical reports with Operations and Quality Department.● Preparing presentations on Team data for Weekly Review.● Real Time Floor Support for technical and selling issues.

Responsibilities:● Presenting brand name of the company and offering customer for technical support warranty on their system and guiding them through the process. Understanding the type of services and tools we are providing to the customer in terms of mutual growth of organization.● Process technical troubleshooting of Microsoft Windows operating system and Network related issues.● Accessing customer’s computer remotely and follow the Linear & Logical troubleshooting for resolution.● Pitching sales on resolution of every troubleshooting call, to increase the revenue and growth of organization. Verify and dealt with call flow and maintaining average Handling time on each call.● Focused on result orientation and assistance for the desired resolution.