Harshit Singh Email & Phone Number

Phuket, Thailand

Ko Samui, Surat Thani, Thailand

No of properties: 2 (Amari and OZO) | Total Inventory: 395 | Team Size: 08Over here, I am primarily focused on developing and presenting the hotel's business plans, as well as planning and implementing a strategy to boost hotel revenue. I am taking care of every aspect of competitive analysis, such as pricing, distribution strategies, market segment mix, and the acceptance or rejection of any key group reservations. And also, creating practises and methods that provide tighter regulation of hotel rules, streamlining operations and raising customer satisfaction. Apart from this, my forte lies in supporting the growth and learning of every department team member and assessing their performance levels; (Reservations and Distributions).

Bangkok City, Thailand

No of properties: 33 | Total Inventory: 5, 397 | Team Size: 06Under this stint, I was successful in creating a 12-month rolling demand calendar and maintaining pricing updates for it; examining and enhancing the precision of the short- and long-term forecasting output by the RM System. I had advised on how to change the long-term and short-term hotel strategy (day types, ideal mix, price, sales circumstances, etc.) in light of the previous analysis. Not only this, I regularly and accurately provided relevant departments with information on campaigns, promotions, and online sales opportunities, not just for third parties (Online travel agencies, connected tour operator).

Bangkok City, Thailand

No of properties: 5 | Total Inventory: 1, 146 (include Dormitory room) | Team Size: 04I kept an eye on trends and project sales, analyse customer demographics and purchase patterns and on PPC campaign to ensure ROI.

Phuket, Thailand

No of properties: 3 | Total Inventory: 450 (Avista Grande Phuket Karon Mgallery by Sofitel, Avista Hideaway Phuket Patong Mgallery by Sofitel and Novotel Phuket Kata Avista Resort and Spa) | Team Size: 02I presided over and led a meeting that involved the owner, stakeholders, and the regional office. My contributions were in completing the daily updates and installing Opera and EzRMS (Rev Mgt Software).

Phuket, Thailand

No of properties: 3 | Total Inventory: 450 (Avista Grande, Phuket Karon Mgallery by Sofitel, Avista Hideaway Phuket Patong Mgallery by Sofitel and Novotel Phuket Kata Avista Resort and Spa) | Team Size: 02Here, I played a key role in maintaining ranking and awareness while increasing OTA production with strategic promotions. I coordinated with the marketing and digital teams to focus on SEO and SEM campaigns and weekly stat reports were utilised as a guide to determine which keywords received the most clicks and searches.

Hyderabad, Telangana, India

No of properties: 7 | Total Inventory: 1,387 (The Westin, Hyderabad Marriott, Sheraton Hyderabad, Marriott Executive Apartments, Courtyard by Marriott, Fairfield by Marriott and 4 Point by Sheraton) | Team Size: 06I hold the credentials of being the member of the revenue management integration team (Marriott and Starwood first merger in APAC). I successfully did 2 hotels pre-opening and completed the One Yield version 2 Installation project.

Hyderabad, Telangana, India

No of properties: 7 | Total Inventory: 1,387 (The Westin, Hyderabad Marriott, Sheraton Hyderabad, Marriott Executive Apartments, Courtyard by Marriott, Fairfield by Marriott and 4 Point by Sheraton) | Team Size: 03

Hyderabad, Telangana, India

Core employee who managed entire Reservation department. Conducted periodic training for new staff as and when necessary/required. Maintaining close coordination with travel agent, revenue manager and division manager. Supervised day to day activities performed by the staff. Responsible for AR inquiries and special billing request from the customers. Ensuring all the policies and procedures are followed and implemented with reference to KTS. Developed day to day, weekly and monthly Pick-up Reports, and monitoring forecast daily

Jaipur, Rajasthan, India

Maximized Room Revenue through Management of Room Inventory, Marketing Mix and Pricing Strategy while Supervising Reservations Department. Accurate forecasting of Revenue, Created Budgets, and Monitored Occupancy. Ensured credit checks and policies are followed. Handled entire reservations systems and monitored incoming and outgoing emails as a team player and as an Individual contributor.

Gurgaon, Haryana, India

Jaipur, Rajasthan, India

Developed and maintained relationships with key clients, organizations, and brand partners, to maximize more and more revenue. Acquired deep understanding and increased self-awareness as well and team knowledge with overall market which focuses on competitor’s strengths and weakness, economic trends, supply and demands

Agra, Uttar Pradesh, India

End to End administration of Check ins and Check outs. Skilled in handling Reservations. Updated all the formats of Wake-up Call, Lost and Found, Laundry, Complaints. Took care of Greeting and escorting guests promptly to their rooms when needed. Performed all Oriental standards at arrival and departure. Handled cash drawer properly. Addressed special guest preferences record in guest history profile.

Varanasi, Uttar Pradesh, India

Ensured best customer service to increase guest satisfaction. Coordinated with several departments while closely worked with Front office managers. Involved in Welcoming and escorting the guest. Looked after cash counter.

Delhi, India

Bachelor'S Degree, Hospitality Administration/Management

Diploma, Hospitality Administration/Management

High School Diploma, Sciences