Harshit Agarwal Email & Phone Number

Dubai, United Arab Emirates

• Entrusted as the RF Delivery Head for UAE accounts of Maxtel Communicationso Spearheading projects of In Building Solutions design and installation & validation (WT/DT) along with Tetra Installations• Guided Offshore & Onshore Telecom Design, Installation & Validation of Ad-Noc Oil Field project in Abu Dhabi• Closely monitored sales/pre sales while ensuring costing and delivery timelines to get reorders from customers• Make sure to resolve all project related issues along with… Show more • Entrusted as the RF Delivery Head for UAE accounts of Maxtel Communicationso Spearheading projects of In Building Solutions design and installation & validation (WT/DT) along with Tetra Installations• Guided Offshore & Onshore Telecom Design, Installation & Validation of Ad-Noc Oil Field project in Abu Dhabi• Closely monitored sales/pre sales while ensuring costing and delivery timelines to get reorders from customers• Make sure to resolve all project related issues along with vendor management• Attended meetings with end customer to discuss all technicalities and KRAs to ensure smooth project delivery with complete HSE/Safety & PTW requirements• Prepared Project Reports and Presentations for customers and higher management Show less

Dubai,Uae

• Acted as Team Lead in Customer Experience Department of Etisalat to resolve various network issues of Indoor (Active & Passive) and Outdoor for Dubai regions• Efficiently managed VVIP, SMB, PRESTIGE, ENTERPRISE accounts issues related with network along with mega project issues like Dubai Airport, Burj Khalifa, and Dubai Mall, Emirates, etc.• Headed a team of 10+ RF Engineers to deliver high CSAT, which can generate more customer business for Etisalat• Collaborated with Planning… Show more • Acted as Team Lead in Customer Experience Department of Etisalat to resolve various network issues of Indoor (Active & Passive) and Outdoor for Dubai regions• Efficiently managed VVIP, SMB, PRESTIGE, ENTERPRISE accounts issues related with network along with mega project issues like Dubai Airport, Burj Khalifa, and Dubai Mall, Emirates, etc.• Headed a team of 10+ RF Engineers to deliver high CSAT, which can generate more customer business for Etisalat• Collaborated with Planning, Optimization, NOC, and Project team to meet the KPIs within tight deadlines• Resolved complaints for indoor & outdoor by proposing new sector/antenna addition, physical optimization or parameter level optimization, call traces, Pico repeater, femtocell & Cell-fi with strong knowledge of 2G/3G/4G over Huawei & Ericsson OEM tools Show less

Bahrain

• Utilized Batelco model tuning in Bahrain for model tuning by data collection using transmitter, antennas and drive test tool• Exported data for further tuning of model and generation of site survey sheets• Drafted proposal for new site, if any selected site replacement was required

Kuwait

• Created Zain Kuwait Benchmarking for 2G /3G which included MOS testing and multi-rab data testing (FTP, Http, Ping)• Collated data and generated reports for customer presentations

Dubai, United Arab Emirates

• Efficiently managed the Radio Validation Project for blackberry devices and operating systems covering the testing for upcoming handlers of blackberry and the software updates from RIM• Successfully delivered the UAT (Single & Multiple PDP) & MHS test scenarios on a weekly basis• Carried out testing for BIS and BES services under static and mobility conditions• Reported the bug and glitches of hardware and software for further improvements• Performed post testing for bug fixing

Abu Dhabi, United Arab Emirates

• Led the Alcatel project of IBS entailing CW testing, IBS optimization and site acceptance• Gained understanding of Active, Passive and Hybrid DAS design for multi-story, Enterprise, Hotels, Malls, VIP projects, etc.• Delivered the SOW under assigned timelines within cost and ensured overhead management within the project

Dubai, United Arab Emirates

• Explored RF sales channels in Middle East and Africa and ensured client repetition by maximum customer satisfaction• Built & strengthened key accounts and strategically secured profitable business• Led in-building Solutions Project for Motorola, NSN & Alcatel Lucent (Operator Du & Etisalat) comprising implementation, design, and KPI Optimization• Created cost sheets for the whole ranges in order to deliver the most competitive offers to customers• Made compliance statements… Show more • Explored RF sales channels in Middle East and Africa and ensured client repetition by maximum customer satisfaction• Built & strengthened key accounts and strategically secured profitable business• Led in-building Solutions Project for Motorola, NSN & Alcatel Lucent (Operator Du & Etisalat) comprising implementation, design, and KPI Optimization• Created cost sheets for the whole ranges in order to deliver the most competitive offers to customers• Made compliance statements for the bidding documents and RFP responses• Accountable for procuring the RF equipment for the project requirements• Functioned as Technical Consultant for 2G & 3G RF related issues and monitored RF Teams working on projects in MEA• Looked after infra product sales ex shelter, tower, camouflaged, etc.• Sought technical approval for shelter drawings for manufacturing in UAE from NSN for supply to Etisalat & DU Show less

Gurugram, Haryana, India

• Supervised the market launch of 2G & 3G enabled NTAS (NXG Automated Drive Test Tool) in India• Managed technical acceptance closure in comparison with other 3G DT tools• Looked after system installation and server formation of NTAS for EVDO testing in Reliance Communication HQ Mumbai• Imparted technical training to RF Engineers for WCDMA, EVDO, CDMA 1x testing over NTAS• Acted as Technical Support Division Head for key accounts of Reliance, Nokia, Alcatel Lucent

Noida, Uttar Pradesh, India

• Actively worked towards network-optimization (coverage issue, capacity issue, low CINR, low utilization, traffic balancing,) for Ericsson and NSN• Resolved customer complaints of EDGE / GPRS/WCDMA by planning for coverage problems, extensive routine drive test to look for patches with bad quality & poor coverage and subsequent proposal of new sites or optimization of serving sites• Engaged in forecasting RF capacity requirements and determined cell site location• Handled KPIs… Show more • Actively worked towards network-optimization (coverage issue, capacity issue, low CINR, low utilization, traffic balancing,) for Ericsson and NSN• Resolved customer complaints of EDGE / GPRS/WCDMA by planning for coverage problems, extensive routine drive test to look for patches with bad quality & poor coverage and subsequent proposal of new sites or optimization of serving sites• Engaged in forecasting RF capacity requirements and determined cell site location• Handled KPIs, spectrum interference and conducted site survey for new upcoming site for Airtel Ericsson Project Show less