Harshita Sharma Email & Phone Number

Vasai, Mh, In

Dubai, United Arab Emirates

Working with Rahhalah the life has become more passionate . Love my job :)- Creating many group departure itineraries.- Researching many outbound destinations from all over the world.- I love working with different local guides / operators for creating the best adventure tours for our travelers.- Keeping track of every aspect of tour arrangements like accommodation,activities,meals,transportation has been arranged & in order.- Directly dealing with clients on different type of queries for bookings and reservations.- Maintaining accounts & filing, database work- Preparing KPI reports, client database.

Mumbai Area, India

• Works on FIT & CUSTOMIZED HOLIDAYS.• Responsible for making international & domestic tour packages, hotel reservations, flight booking, sightseeing’s, transfers, cruise bookings etc.• Assists individuals & groups in planning, organizing & booking customized leisure travel.• Works on online B2B portals like Rezlive, Travel Boutique Online, Ottila…etc. for making the individual hotel reservations, sightseeing & transfers.• Doing the cruise reservations for sailings of Royal Caribbean, Star Cruises, Celebrity Cruises, and Norwegian Cruise Line.• Quoting air fare, issuing the domestic/international tickets by using Amadeus GDS.• Doing Internet browsing for various things from checking hotel reviews to the searching for some new options as per client’s requirement.• Expertise on international destinations like Thailand, Malaysia, Singapore, Hong Kong, New Zealand, Australia, Dubai, Iran, Mauritius, Maldives, Bali, Greece, Italy, Paris, Canada, etc.• Expertise on domestic Indian destinations like Rajasthan, Uttarakhand, Andaman Nicobar, South India, Gujarat, etc.• Provides a list of suggestions that the clients can choose from• Provides clear information for each choice so that the clients can decide properly• Coordinates with Overseas/Domestic suppliers for travel arrangements, bargains with them to get the most affordable rates• Keeps track of the clients while on travel and provides assistance as the need arises• Acts as tour guide if necessary• Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen

Dubai, United Arab Emirates

• Dealt with corporate & leisure clients on daily basis via phone & emails.• Allocated every arrangement of travel requirements from doing the hotel reservations to the Car/Luxury Coaches rental for business group clients.• Confirmed reservations for Domestic sightseeing attractions like Desert Safari, Dhow Cruises, City Tour, Ski Dubai & Burj Khalifa 124th floor visit, Yacht Ride, Limousine Ride and much more.• Confirmed travel reservations (air, car, hotel, tourist visa etc) for large corporate accounts & individual customers.• Processed reservation, confirmation form/invoices & payments.• Managed customer special requests (modification/cancellations/refunds etc)• Resolved customer complaints in a very polite manner up to satisfaction level.• Maintained call logs report.• Maintained the good relationship with other B2B clients.

Dubai, United Arab Emirates

• Handled telephonic, online and walking enquiries. • Provided booking for Chauffeur Driven Car, Mini vans, Luxury Coaches for Business Meeting groups & Leisure clients travelling in Dubai.• Made booking of every sightseeing attractions of Dubai.• Prepared the quotation, invoices and confirmation vouchers.• Ensured that all booking arrangements are operated accurately.• Tracked records of cancellations & modifications in bookings.• Managed & resolved customer complaints.• Maintained new & existing client’s database for future correspondence

Mumbai Area, India

o Customer service through emails & telephone.o Promoted various products & plans through telecalling.o Generated sales leads, achieved sales targets.o Corporate client retention.

Foundation In Travel & Tourism Diploma, Tourism And Travel Services Management, A With Distinction

Activities and Societies: Focused on worldwide travel industry knowledge

Advance Diploma In Travel & Tourism Management, Tourism And Travel Services Management, O Grade

Learned and worked on GDS software [Galileo certified]

Bachelor Of Science (Bsc), Biology, General

Hsc, (Biology)

Ssc