Harshit Bansal Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Architecting implementation of Enterprise ITOM / APM / Observability / Service Assurance Suites and their Custom Integrations to modules of relevance in Complex Hybrid (On-Premises & SaaS) Customer Environments.Building Long-Term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.Conversant with Agile Transformation and CI/CD methodologies of Software Development/ Deployment.

Mumbai, Maharashtra, India

As a Shadow Board Member for Tech Mahindra, my role stipulates contribution towards strategic initiatives across the organization. This includes:• Exploring New Business Opportunities,• Redesigning Delivery Models,• Updating Key Processes in Organization's value chain.

Mumbai, Maharashtra, India

Effectuated ITOM Suite Transformation (for multiple Clients) right from preparing Solution Designs to Implementing them for administrating a Complex hybrid (Cloud + On-Premises) IT Landscape comprising Servers, Databases, Network Devices and Business-Critical Applications.Collaborated with Cross-Functional Teams to ensure timely delivery of services to the Client.

Mumbai, Maharashtra, India

Implemented, Administrated and Managed Operations of Complex ITOM / APM / Observability / Service Assurance Tools Suite for multiple clients in Telecom & BFSI Sector across India, South Africa and Australia.Implemented, Configured and Customized Runbook Automation using OpenText Automation Suite which involved deploying a Seamless Patch Management Solution in a Multi-OS Customer Environment.Proficiently used SQL & Scripting Knowledge to deploy Modules and Reporting Utilities which assisted Operations Team to manage, plan and administer the IT Infrastructure better.

Navi Mumbai, Maharashtra, India

Effectuated Complete OpenText NNM Transformation from legacy NNM involving migration of 40,000 Network Devices for one of Large-Scale Service Provider Networks in India.Was responsible for Planning, Design and Implementation of NMS / EMS Applications to provide FCAPS for managing various data networks, servers and services.Maintained, Customized, Proposed Feature Enhancements and executed the proposition on in-house ITSM Tool deployed, used for Service Request Management in the Client Environment.

Navi Mumbai, Maharashtra, India

Was responsible for Management and Administration of various NMS / EMS Applications, specifically OpenText ITOM Suite and Access Management Applications, specifically Juniper AAA, LDAP and Cisco ACS.Evaluated New Products (Network Devices, NMS & Provisioning Tools) for compatibility and integration to Existing FCAPS Application Suite in a multi-vendor Customer Environment.Proficiently used Shell & Expect Scripting to remodel and redevelop the Credentials Management Module.

Navi Mumbai, Maharashtra, India

Was responsible for managing System Administration Function involving Installation, Patch Upgrades and NMS Applications Re-Configuration on Solaris Platform.Managed timely backup of Systems & Application and restoration whenever required alongside resolving System Performance Issues & performing Routine Health Checks.Apprised Planning Teams whenever there was a need for expanding any of Applications under FCAPS Framework based on License Compliance and Applications Performance.