• Plan, coordinate and manage all business operations to achieve corporate goals.• Develop and implement business plan for profitability.• Assist in budget preparation and expense management activities.• Evaluate the effectiveness of marketing program and recommend improvements.• Develop strategies to improve overall quality and productivity.• Generate business, cost and employee reports to management.• Schedule regular team meetings to discuss about business updates… Show more • Plan, coordinate and manage all business operations to achieve corporate goals.• Develop and implement business plan for profitability.• Assist in budget preparation and expense management activities.• Evaluate the effectiveness of marketing program and recommend improvements.• Develop strategies to improve overall quality and productivity.• Generate business, cost and employee reports to management.• Schedule regular team meetings to discuss about business updates, issues and recommendations.• Respond to employee concerns in timely manner.• Provide direction and guidance to employees in their assigned job duties.• Determine staffing requirements and ensure that office positions are filled promptly.• Assist in employee recruitment, training, performance evaluation, promotion and termination activities.• Manage orientations and exit interviews for employees.• Ensure that employees follow company policies and procedures.• Manage administrative, logistical, human resources, and accounting services to support company operations.• Address customer inquiries promptly and professionally and ensure customer satisfaction.• Identify business opportunities with new and existing customers. Show less

• Quality appreciation from the business area• Credited for implementation of error tracking system internally / capacity planning based on the individuals skill sets• Created a capital investment appraisal monitoring process• Strategy Planning & Deployment using Strategy Maps and Hoshin Planning is a proven solution and has been successfully deployed by many world-class organizations• Established an effective Performance Management System based on Balanced Scorecards and for… Show more • Quality appreciation from the business area• Credited for implementation of error tracking system internally / capacity planning based on the individuals skill sets• Created a capital investment appraisal monitoring process• Strategy Planning & Deployment using Strategy Maps and Hoshin Planning is a proven solution and has been successfully deployed by many world-class organizations• Established an effective Performance Management System based on Balanced Scorecards and for initiating critical Operational Excellence projects and activities• Steered productivity & delinquency optimization through a staffing & dialer strategy that involved mission, vision with the Strategic Planning Task Force • Ensured a well-defined, methodical, and disciplined progress review process, and the focused deployment of Process Excellence Solutions, and Business Process Management, towards the organization's strategic breakthrough. Also the objectives were made, and that risks and roadblocks are identified and countermeasures implemented in a timely manner• Used statistical tools such as Random Variables, Order Statistics, Time Series, Regression, Testing Hypotheses and Dynamic Linear Models to review the reports and share the same with the clients Show less

• Received quality excellence award / managing for value / performance excellence and have received appreciation from the business area for overall maintaining the standards and over achieving in each quarter and quality appreciation letter from the Senior Management Team• Established balance sheet and cash flow forecasting models, ensuring greater financial control• Partnered with the different departments of the organisation to build a business case proposal and training the existing… Show more • Received quality excellence award / managing for value / performance excellence and have received appreciation from the business area for overall maintaining the standards and over achieving in each quarter and quality appreciation letter from the Senior Management Team• Established balance sheet and cash flow forecasting models, ensuring greater financial control• Partnered with the different departments of the organisation to build a business case proposal and training the existing employees which increased the profits by 50%• Successfully implemented operational excellence plans, thereby leading to an increase in efficiency (process and human resource) over a period of a year• Liable for financial analysis and reporting for the North Pacific and APAC regions• Executed weekly checks in Microsoft Excel using Oracle to ensure that each cost centre was within its respective budget Show less

• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.• Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.• Managed revenue models, process flows, operations support and customer engagement strategies.• Created and optimized records management strategies to coordinate and protect information.

> Managing all finance and accounting operations> Coordinating and directing the preparation of the budget and financial forecasts and report variances> Preparing and publishing timely monthly financial statements