It Analyst
Current• Hands-on experience on AWS, S3, EC2, Compute, creating bundles, Upgrade/Downgrade AWS resources, create and managing buckets on S3, setting up VDI for Users, and troubleshooting various Workspaces client issues.• Experience supporting project phases such as deployments and testing. Assist with R&D initiatives and in the implementation of new technologies.• Level 1 Network Support (TCP/IP, DNS, and VPN)• Create, delete and manage cloud infrastructure and services.• Conduct performance monitoring and tuning audits of cloud infrastructure and services.• Active Directory Management• Internal Audit's• GWS Administrator• VMWare - MDM Solutions Integrations• Google MDM Solutions• Globally UAM Audit• Checking errors on Web Server (Response time, Throughput, Error rate, CPU Usage and Memory) • Bug Reporting and Closing Working with Product Dev Team• AppSheet Integrations• Global Communication Management in IT Services• Hands On Experience on Windows/MacOS Environments• Migrations with Action Plan for Smooth transit• Maintain accurate and timely record keeping within a learning management system (LMS) for all personal training any training delivered• Plan and make visits to assigned System Integrators, Distributors and End-Users, as directed by the Manager, Technical Support Services EMEA• Work closely with the projects and development teams to ensure smooth delivery of systems• Deliver Transfer of Information (TOI’s) Sessions (leveraging larger team if needed) to customers and/or internal team members• IT Training within the Internal Team.• Manages Client Escalations and Creates Flow Chart to Prevents Escalations.• Providing technical support on-site or via remote-access systems.• Designed and executed a comprehensive ITSD Communication Strategy app, streamlining internal communications and improving operational efficiency.• Utilized data-driven decision-making to optimize product features, enhancing overall performance and user experience.
