• Hands-on experience on AWS, S3, EC2, Compute, creating bundles, Upgrade/Downgrade AWS resources, create and managing buckets on S3, setting up VDI for Users, and troubleshooting various Workspaces client issues.• Experience supporting project phases such as deployments and testing. Assist with R&D initiatives and in the implementation of new technologies.• Level 1 Network Support (TCP/IP, DNS, and VPN)• Create, delete and manage cloud infrastructure and services.• Conduct performance monitoring and tuning audits of cloud infrastructure and services.• Active Directory Management• Internal Audit's• GWS Administrator• VMWare - MDM Solutions Integrations• Google MDM Solutions• Globally UAM Audit• Checking errors on Web Server (Response time, Throughput, Error rate, CPU Usage and Memory) • Bug Reporting and Closing Working with Product Dev Team• AppSheet Integrations• Global Communication Management in IT Services• Hands On Experience on Windows/MacOS Environments• Migrations with Action Plan for Smooth transit• Maintain accurate and timely record keeping within a learning management system (LMS) for all personal training any training delivered• Plan and make visits to assigned System Integrators, Distributors and End-Users, as directed by the Manager, Technical Support Services EMEA• Work closely with the projects and development teams to ensure smooth delivery of systems• Deliver Transfer of Information (TOI’s) Sessions (leveraging larger team if needed) to customers and/or internal team members• IT Training within the Internal Team.• Manages Client Escalations and Creates Flow Chart to Prevents Escalations.• Providing technical support on-site or via remote-access systems.• Designed and executed a comprehensive ITSD Communication Strategy app, streamlining internal communications and improving operational efficiency.• Utilized data-driven decision-making to optimize product features, enhancing overall performance and user experience.

• Microsoft O365 Licenses Management• Active Directory Manage• Knowledge Document Repository for Internal and External Team• Level 1 & Level 2 – Software, Hardware, and Networking Troubleshooting• Hands On Experience on Windows/MacOS Environments• Migrations with Action Plan for Smooth transit • Ticketing System – Zendesk, Freshdesk, ServiceNow, ChangeGear and Zoho• Maintain accurate and timely record keeping within a learning management system (LMS) for all personal training any training delivered• Ensure that Technical Support Services calls and enquires are answered in a timely, efficient and knowledgeable manner• Communicates with customers, resolving complaints, problems, , insuring the service quality of the Technical Support Services Team• Plan and make visits to assigned System Integrators, Distributors and End-Users, as directed by the Manager, Technical Support Services EMEA• Work closely with the projects and development teams to ensure smooth delivery of systems• Deliver Transfer of Information (TOI’s) Sessions (leveraging larger team if needed) to customers and/or internal team members• Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions• Installing and configuring client computer systems.• Responding to client IT support requests.• Meeting with clients to diagnose software, networking, or hardware issues.• Providing technical support on-site or via remote-access systems.• Offering solutions that meet the needs of the client.• Repairing hardware malfunctions, software issues, and networking problems.• Maintaining good client relations.• Tracking and managing work records.• Compiling job reports.• Team Management and Provide Supervision on Team Members• IT Training within the Internal Team.• Manages Client Escalations and Creates Flow Chart to Prevents Escalations.• Internal Audit's

- Installing and configuring client computer systems.- Responding to client IT support requests.- Meeting with clients to diagnose software, networking, or hardware issues.- Providing technical support on-site or via remote-access systems.- Offering solutions that meet the needs of the client.- Repairing hardware malfunctions, software issues, and networking problems.- Maintaining good client relations.- Tracking and managing work records.

Responsibility as an Lead Analyst for Flights and Hotels website i.e. Webjet (AU, NZ) and ZUJI (AU, HK, SG) including Mobile Websites to ensure the ongoing Sales are going as per define parameter. Checking errors on Web Server (Response time, Throughput, Error rate, CPU Usage and Memory) and Websites (CMS) for their proper operation. Preparing RCA (Root Cause Analysis) for the Current impact on sale and Informing to the client via E-mails and Calls.• Working as a Lead Analyst for Web Server and Websites monitoring.• Project Understanding, client site observation and Website testing.• Keeping update track of ongoing incident via mails and calls.• Preparing the daily Incident track Record in excel for analysis and reporting.• Supporting Application :o Website’s Sales Dashboardo New relic Application for Server Monitoringo Elmah Logs for Error Countso Funnel for Per Page Error Observation• Quality – Monthly Quality Dashboard• Training – Internal Team Updates, Training Session and Monthly Knowledge Check

Responsibility as an Lead Analyst for Flights and Hotels website i.e. Webjet (AU, NZ) and ZUJI (AU, HK, SG) including Mobile Websites to ensure the ongoing Sales are going as per define parameter. Checking errors on Web Server (Response time, Throughput, Error rate, CPU Usage and Memory) and Websites (CMS) for their proper operation. Preparing RCA (Root Cause Analysis) for the Current impact on sale and Informing to the client via E-mails and Calls.• Working as a Lead Analyst for Web Server and Websites monitoring.• Project Understanding, client site observation and Website testing.• Keeping update track of ongoing incident via mails and calls.• Preparing the daily Incident track Record in excel for analysis and reporting.• Supporting Application :o Website’s Sales Dashboardo New relic Application for Server Monitoringo Elmah Logs for Error Countso Funnel for Per Page Error Observation• Quality – Monthly Quality Dashboard• Training – Internal Team Updates, Training Session and Monthly Knowledge Check