•Serve as a trusted resource to all employees, and guide them through career development and interpersonal conversations•Lead and managed 7 team members under me where I develop weekly/monthly strategy for each member•Oversee the recruitment, onboarding, and development of staff to build a high-performing team•Implement and manage employee engagement innitiatives, performance management systems, and professional development programs•Ensure compliance with employment laws and regulations, and handle employee relations issues effectively•With the market being fragile in Q4, 2023, my team managed to hit the above forecasted number by more than 10%. This comes in with strategies that was implemented along way where we saw the opportunity•Manage client relationships and spend time with clients for a better satisfaction and a personal touch•Colloborate with hiring managers to understand talent needs and develop recruitment strategies to attract top talent•Manage the agency’s operational budget, optimize resource allocation, and identify cost-saving opportunities•Manage the Operations of JP Caliber which includes interviews, performance reviews, leaves, incentives approvals, cashflow & finance and team building sessions•Oversee the development of training programs and career development plans to support employee growth and retention•Foster a positive and inclusive workplace culture that aligns with our values and mission

- Developing, executing, and managing growth strategies to drive employee satisfaction, client satisfaction, and revenue growth- Train and grow the JP Caliber team from 2 consultants to 6 consultants- Planned for consultants growth in JP Caliber and pushed them out of their comfort zone to gain more experience- Placements growth from Q1 to Q2 by 26%.- Conduct research to identify new markets and customer needs- Arrange business meetings with prospective clients- Promote the company’s products/services addressing or predicting clients’ objectives- Prepare sales contracts ensuring adherence to law-established rules and guidelines- Keep records of sales, revenue, invoices etc.- Build long-term relationships with new and existing customers- Participate in collaborative business meetings to update key stakeholder

▪ Sourced for business owners, SMEs and other employees for training classes.▪ Build relationships with communities, associations and SMEs to invite them to join the training classes.▪ Maintained post-training engagement with business owners, SMEs and other employees via communitybuilding using social platforms.▪ Selected candidates for success stories and ensured they met Google’s narrative guidance.▪ Community engagement via social media channels.▪ With prior experience on social media and field sales, provided ideas to help the team to achieve weeklytargets and worked on those ideas.▪ Worked closely with the project’s Operation Manager and Content Team to execute ideas to help in achievingweekly targets.

▪ Two months of contract to kick start the program and social media presence. Created brand awareness, increase page likes and engagement across all the channels; Facebook, Instagram and Twitter from scratch.▪ Daily development of social media postings that creates engagement. ▪ Managed to achieve: Facebook - 600,000 page reach, Instagram: 300,000 reach and Twitter – 450,000 impressions within the contract time. This subsequently increased page likes/followers.▪ Created, managed and identified content for paid ads across all the platforms. ▪ Identified target market, managed budget and goal of each paid ads that delivers to the goal of this project. With a limited budget, I managed to segregate the paid ads based on the objective of content and was able to increase the content performances by 50%.▪ Worked with the project management team to develop the social media timeline with new daily plans.▪ Conducted quality checks on the content of social media.▪ Came up with captions for the contents in English and Bahasa Melayu.▪ Conducted data analysis of paid ads and organic reach of each platform. Based on the data, created strategy plan to increase brand awareness.

▪ Organise and manage campaigns on Social Media Channels (Facebook, Instagram, LinkedIn, Twitter,YouTube and Google MyBusiness).▪ Weekly develop engaging, creative, innovative content for regular scheduled posts. ▪ The only one liaising directly with the designer team and content creator for campaigns and ideas for all the social media platforms.▪ Work with other departments to develop social media timelines coinciding with new product releases, campaigns, or other brand messages.▪ Conduct quality check before any posts goes up on social media. ▪ Track and analyse campaigns progress manually on social media channels in terms of engagement, performances, negative and positive mentions and gather visitors data to determine the effectiveness of the campaigns. ▪ Prepare weekly and monthly social media reports to present to the team. ▪ Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information. ▪ Resulted in increased number of likes and user engagement on all the social media channels within 3 months.▪ Conduct research and analyse data to identify and understand audiences (user behaviour).▪ Monitor competitor activities and brainstorms potential improvements or changes in GoCar marketingstrategy and/or services.▪ Interact with head of marketing to update on the progress and performance of social media marketing.

▪ The front-line community executive role for the Centre’s social media presence across all social platforms (Facebook, Instagram, Twitter, LinkedIn and You tube)▪ Develop and implement the Social Media plan and content calendar quarterly▪ Updating of Centre’s events and information across social, digital and website platform▪ Attend events, capture moments and look for opportunity around the Centre on content creation for Social Media platforms▪ Handling enquiries and feedback from customers and clients on all social media platforms and website enquiries▪ Test and evaluate different approach for each of the social media platform in order to achieve a highly engaging deliveries▪ Track positive sentiment’s, elevate and flag any negative sentiments or concerns appropriately▪ Track and analyse information and data of social platforms through Google Analytics for monthly reporting

 Plan and monitor the ongoing company presence on social media from scratch (Instagram, Facebook, LinkedIn and Twitter.) and increased doubled engagement rate Prepare promotional emails and organize their distribution through various channels Write and optimise content for social networking accounts such as Facebook, Instagram and Twitter Controlled all online enquiries through social media platforms Managed monthly marketing department budget and planned marketing promotional Prepared and executed presentations in a professional and assertive matter Took part in MSC Malaysia APICTA 2018 Awards organized by PIKOM and MDEC under the Media & Entertainment category and won the Merit Award Achieved up to 30% of registration on the app within 3 months of launching it Attend conferences, trade shows and industry events to gain more knowledge on mobile app industry Handled the operation of live stream service of mobile app in which audiences engages live with us

▪ Gained authentic exposure at workplace environment▪ Accommodated to different clients demands▪ Initiate deals and meet clients▪ Learnt how to handle clients inquiry▪ Helped the creative team to conceptualised venue themes for a variety of events.