Harsh Soni Email & Phone Number

Liverpool, England, United Kingdom

Entering data into standard company systems. Interacting courteously to maintain a positive client experience.Working within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Supporting development of personal capabilities by pursuing existing formal and informal training opportunities.Resolved consumer complaints at FPOC at a rate of 90%.Provided excellent customer service, achieving a customer satisfaction rate of 95%.Managed customer inquiries efficiently, resulting in a 20% decrease in handling time.

Liverpool, England, United Kingdom

Effectively managed and upsold products.Managed and trained seven new members of the team according to the standards of KFC

Liverpool, England, United Kingdom

Worked on various projects, including e-commerce website development.Contributed to e-commerce website development and content creation, resulting in a 10% increase in website traffic. Product listings, product descriptions, content writing, cross-team collaboration.

Ahmedabad, Gujarat, India

Conducted in-depth market research to identify industry trends, customer behaviours, and competitor strategies.Analysed data and market insights to develop actionable recommendations, resulting in a 10 client ROI.Created comprehensive sales and marketing strategies tailored to businesses needs, aligning with their business objectives and budgets.Designed and implemented marketing campaigns, resulting in a 15% increase in lead generation.Designed and executed integrated marketing campaigns, utilising digital channels (e.g. Social media) and traditional methods to drive lead generation and brand awareness.Led a team of two specialists, providing guidance, support, and performance evaluations.Trained and led team of 10 in workshops to design and customise jewelleries according to the industry trends. Conducted training sessions to enhance team members' skills and ensure alignment with the company's strategic objectives. Established and maintained strong relationships with clients, guiding them through the jewellery selection process, including custom designs. Achieved a high level of customer satisfaction, resulting in a 25% increase in repeat business. Provided jewellery education to customers, explaining the quality, value, and care of various gemstones and metals. Forged strategic partnerships with jewellery suppliers and designers to expand product offerings, enhancing the boutique's appeal to a wider customer base. Managed relationships with nationalised banks, resulting in a 20% increase in appraisal requests

Ahmedabad, Gujarat, India

Developed and managed sales plans to meet company goals, resulting in a 15% increase in sales revenue.Identified and cultivated relationships with potential clients, leading to a 20% expansion in the client base.Conducted market research, resulting in a 10% increase in market share.Negotiated pricing and terms of sales, achieving a 95% customer satisfaction rate.Conducted product presentations to customers, resulting in a 25% increase in product adoption.Attended industry events, generating 50+ leads and securing 10 new clients.Analysed customer feedback, leading to the implementation of improvements and a 15% increase in customer retention.Maintained up-to-date product knowledge and reported on sales activities to management.

Msc, International Business

Bachelor'S Degree, Mechanical Engineering

High School/Secondary Diplomas And Certificates

Activities and Societies: member of student council serving as house's vice captain.

High School

Member of student council serving as house captain, Platoon commander of school's marching team