Harsh Kumar Email & Phone Number

Noida Delhi

• IT Support Specialist | Expert in Installation, Configuration, and TroubleshootingInstallation and Configuration:
• Expertly install and configure computer hardware, software, networks, printers, and scanners.
• Manage IT inventory, including laptops, desktops, and software licenses, ensuring accurate updates within Service-Now.Maintenance and Support:
• Proactively monitor and maintain computer systems and networks for optimal performance.
• Respond promptly to client IT support requests, providing technical support through various channels.
• Diagnose and resolve a wide range of software, networking, and hardware issues.

New Delhi, Delhi, India

• IT Support Specialist | Expert in Installation, Configuration, and TroubleshootingInstallation and Configuration:
• Expertly install and configure computer hardware, software, networks, printers, and scanners.
• Manage IT inventory, including laptops, desktops, and software licenses, ensuring accurate updates within Service-Now.Maintenance and Support:
• Proactively monitor and maintain computer systems and networks for optimal performance.
• Respond promptly to client IT support requests, providing technical support through various channels.
• Diagnose and resolve a wide range of software, networking, and hardware issues.

India

• Service Delivery Manager | Expert in SLA Management, Risk Mitigation, and Continuous ImprovementKey Responsibilities:
• Ensure all relevant parties achieve SLAs, identify potential failures, and communicate effectively for service continuity.
• Manage and maintain Risks, Issues, and Service Improvement logs to enhance customer perception and achieve SLAs.
• Support transitions, transformations, and BAU service projects within the OSS Portfolio.
• Promote continuous improvement, developing innovative solutions for delivery enhancement.
• Act as an escalation point for major incidents and customer issues, ensuring appropriate actions are taken.

Noida, Uttar Pradesh, India

Master Of Computer Applications - Mca, Information Technology

Bachelor'S Degree, Information Technology