13+ years of experience in the IT industry encompassing a wide range of skills & roles in Utilities & Retail- Consumer Goods domain.● SAP CRM / Customer Management – SAP Master Data, Customer Interaction Center (CIC), Web UI Interface, Middleware, CRM configurations and Business Process Customization.● SAP CRM IS-Utilities – Operations of a call center with utility-specific service and sales processes like Account and Contact management, Service Order management, Contract management, Customer Sales and Service Processes, Third Party Applications and their SAP Integrations.● SAP Trade Promotion Management - SAP Trade Management process flow, TPM Master Data, Integration with SAP BW for planning and Forecasting, Account Funds and Budget Management, Business Process Configurations and Customizations.● Product Management Skills – Cross-functional and Module Coordination, Problem Solving, Ability to analyze and Interpret and Prioritizing, Business Savvy and Logical behavior.● Customer Experience – Understanding of UX, User Centric process designs, Attention to requirement, basic knowledge of UX tools like FIGMA.● Validations - SAP Change Management processes and involved in Pre-checks & Post-checks of Transport activities. ● Project Management Tool – Microsoft Azure DevOps (ADO) dashboard, Teams, Version One, AHA ● Incident Management Tool – Service Now and HP ALM.Certifications/Product Tools -Certified Professional Scrum Product Owner – Scrum Org – PSPO-ISAP Certified Associate - Utilities with SAP ERP 6.0 Soft Skills-Ability to interact with customers with ease and professionalism, providing solutions to customers, good at communication and interpersonal skills, flexible within the working environment, able to adapt quickly and positively to challenging situations whilst remaining calm, focused and positive.Please Fill free to reach out on-Email Id - harshrathi@gmail.comContact - +91-8826414822