Harsh Raj Singh Email & Phone Number

Gurugram, Haryana, India

• Part of the Global Client Operations Center (GCOC) APAC team offering comprehensive assistance to commercial teams during both pre and post-sales stages.
• Drove successful client project implementations by aligning technical solutions with business objectives and ensuring timely, seamless integrations.
• Deepened understanding of Criteo's product suite from both technical and commercial perspectives to provide expert guidance and support.
• Fostered cross-functional collaboration with Sales, Strategy, Product Management, and Leadership to develop and optimize innovative advertising solutions.
• Championed new product adoption through effective client education and integration support, driving long-term success.
• Enhanced team efficiency by refining processes and workflows, and conducting knowledge-sharing sessions.

Bengaluru, Karnataka, India

• As a part of the Global Consulting and Success Services (GCSS) US & EMEA team, I was responsible for implementing Whatfix (DAP) products for the customers according to their business requirements. Got an opportunity to.
• Enhanced customer retention and value by providing expert guidance and support throughout the implementation process.
• Optimized operations by reducing costs and improving processes through effective Whatfix utilization.
• Demonstrated strong project management skills to ensure successful client outcomes and satisfaction.
• Fostered collaboration and knowledge sharing with multiple teams and with clients to maximize value realization and product adoption.
• Collected valuable customer feedback to inform product enhancements and drive continuous improvement.

Bachelor Of Technology - Btech, Computer Science, 8.19 Cgpa (81.9%)

Intermediate, Pcm With Cs, 69.2%

High School, 10 Cgpa (95%>)