Harsh Raj Singh Email & Phone Number

Gurugram, Haryana, India

Part of the Global Client Operations Center (GCOC) APAC team offering comprehensive assistance to commercial teams during both pre and post-sales stages.•Drove successful client project implementations by aligning technical solutions with business objectives and ensuring timely, seamless integrations.•Deepened understanding of Criteo's product suite from both technical and commercial perspectives to provide expert guidance and support.•Fostered cross-functional collaboration with Sales, Strategy, Product Management, and Leadership to develop and optimize innovative advertising solutions.•Championed new product adoption through effective client education and integration support, driving long-term success.•Enhanced team efficiency by refining processes and workflows, and conducting knowledge-sharing sessions.•Provided actionable insights through detailed pipeline reporting, keeping stakeholders informed of project progress and opportunities.

Bengaluru, Karnataka, India

As a part of the Global Consulting and Success Services (GCSS) US & EMEA team, I was responsible for implementing Whatfix (DAP) products for the customers according to their business requirements. Got an opportunity to work with clients from different industries and countries and directly create an impact for them.•Enhanced customer retention and value by providing expert guidance and support throughout the implementation process.•Optimized operations by reducing costs and improving processes through effective Whatfix utilization.•Demonstrated strong project management skills to ensure successful client outcomes and satisfaction.•Fostered collaboration and knowledge sharing with multiple teams and with clients to maximize value realization and product adoption.•Collected valuable customer feedback to inform product enhancements and drive continuous improvement.

Bachelor Of Technology - Btech, Computer Science, 8.19 Cgpa (81.9%)

Intermediate, Pcm With Cs, 69.2%

High School, 10 Cgpa (95%>)