Harsh Nagpal Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

● Led the formation and execution of 2023 and 2024 Digital Product and Marketing strategy of the organization including delivery of key digital programs with focus on enhancing digital engagement, defining business solutions, and uplifting user experience.● Managing a team of 15 members including product managers, digital project managers, technical designers, product marketing managers, market research specialists, developers and AI enthusiasts to support the digital strategy, product roadmap, market research, development, integration and Go-to-market strategies of product.● Spearheading the Country Product Council and owning end-to-end digital product charter comprising of 12 digital products and initiatives across medical education, healthcare, tax, and legal verticals.● Acting as a liaison between engineering, sales, marketing, finance, legal, compliance and other cross functional and distributed teams driving the organisation to increase digital adoption.● Partnering with Global and Regional Business Partners to define new digital initiatives, team formation, monitor execution, discuss product MVP and full launch with GTM strategies.● Facilitating development of product solutions leading to the launch of a B2B EdTech Product contributing to $200K+ sales (20% surge in customer acquisition) in the first quarter.● Continuously conducting comprehensive market research across B2B and B2B2C segments in medical education, healthcare yielding key insights that informed the successful launch of innovative digital products.● Leading the marketing team in executing targeted account-based marketing strategies, resulting in a 25% increase in brand awareness, 30% growth in lead generation, and maintaining a 99% renewal rate across various customer segments and product lines.● Heading an intense training schedule and monitored sales enablement of digital product portfolio including collaterals, demos, free trials to prospects/ renewal customers.

India, Hong Kong

● Led ideation, end-to-end product execution, monitored performance and owned adoption/ usage of a $4M+ digital insurance virtual selling B2C platform.● Managed a team of 2 platform squads with 20+ team members including product owners, digital strategists, UX designers, developers, testers, change management specialists● Coached a team of 6 Product Owners across Philippines, Hong Kong, Vietnam, Malaysia and Indonesia, to deliver and continuously optimize solutions.● Defined and evolved over time Product roadmaps, Product Metrics, 2 week Sprint backlogs, Delivery plans to deliver value to customers● Facilitated 15+ working sessions each month on design, brainstorming and interviews with Business Partners, Clients, Advisors to align consumer needs, business challenges and develop recommendations● Partnered with engineering team on building 2 digital products and addressing concerns from Business, Technology, Legal, Compliance, Risk etc. teams to maintain product transparency and build trust● Used Adobe Analytics dashboards to identify product features that correlated with customer attrition, aiming to reduce monthly churn by 3%● Partnered with Change Management, Brand and Communication to develop comprehensive change management plans and go-to-market strategies for impactful product launches and market releases

India, Hongkong, Philippines, Indonesia, Malaysia, Vietnam

● Led formation and execution of 2019, 2020 and 2021 Digital strategy including delivery of key digital program for clients, advisors and employees● Program Director for C$30mn+ Digital Transformation and Data Analytics portfolio, including: - Insurance point-of-sales for 5 regions, - 6 plus Advisor/ Client Apps and portals, - 5 plus Corporate Websites, Sales Engagement Tools, ● Collated over 40 Digital Metrics for various assets etc.● Hosted 5 digital committees per month for informed decision making or leadership support from senior stakeholders including COO’s, CIOs, CXOs etc.● Provided Business Advisory from Regional Office to 5 Asia pacific countries and Delivery capability from 2 service centers in India and Philippines.

Gurgaon, India

● Contributed to over 30 projects with functional expertise for SLF Canada Group business● Accomplished AS-IS and TO-BE process analysis, process design and re-engineering best practices for over 10 projects

Gurgaon, India

● Established a world class team of 5 plus Product Consultants for Sun Life Canada. ● Solicited business needs, owned product requirements, reviewed solution architecture, performed UAT and supported end to end project delivery for over 20 projects.

Noida Area, India

● Administered Support Central (a Web 2.0 architecture) system for more than 3 verticals in GE US.

Masters In Business And Information Technology, Digital Consulting | Strategy | Growth, Distinction

Activities and Societies: Melbourne Graduate School of Management

Bachelor'S Of Engineering, Computer Science, First Class With Distinction