• Created data models to support decision-making processes. • Developed complex dashboards and reporting tools to track business performance metrics. • Created customized reports for 19 client accounts, summarizing and appealing presenting data. • Managed complex scripts and queries to extract and analyze data from multiple sources.

• Collaborated with 12 clients to build relationships and provide detailed industry reports on trends, benchmarks, and individual companies.• Conducted data modeling, quality assurance, and statistical analysis to suggest process enhancements for clients weekly.• Produced service documentation for 12 clients, driving sales of premium offerings.• Led system training sessions for over 16 clients and employees, reducing training time by 1 hour per client.• Acted as a liaison for 12… Show more • Collaborated with 12 clients to build relationships and provide detailed industry reports on trends, benchmarks, and individual companies.• Conducted data modeling, quality assurance, and statistical analysis to suggest process enhancements for clients weekly.• Produced service documentation for 12 clients, driving sales of premium offerings.• Led system training sessions for over 16 clients and employees, reducing training time by 1 hour per client.• Acted as a liaison for 12 clients, providing effective solutions aligned with their strategic and operational goals. Show less

• Executed 3 strategic plans successfully and collaborated with management.• Streamlined policies for technicians and improved on-time deliveries.• Monitored quality programs for overdue compliance using Excel and Google Analytics. • Created an efficient filing system for client records, and increased productivity by 80%.• Produced quotes and budgets and increased monthly sales by 20%.• Implemented effective solutions and reduced project completion time by 1% at the Company.

• Investigated payroll system issues for 9 clients, to enhance usability and functionality.• Performed system analysis, documentation, testing, implementation, and user support for platform transitions by researching long-term resolutions, which resulted in over 200 cases closed, regarding the integrity of data flow into databases.• Detected and documented detailed business cases, based on requirements analysis to concatenated data processes, that solved over 100 software concerns in… Show more • Investigated payroll system issues for 9 clients, to enhance usability and functionality.• Performed system analysis, documentation, testing, implementation, and user support for platform transitions by researching long-term resolutions, which resulted in over 200 cases closed, regarding the integrity of data flow into databases.• Detected and documented detailed business cases, based on requirements analysis to concatenated data processes, that solved over 100 software concerns in Jira and Salesforce. Show less

• Produced business intelligence data and recommended changes to increase manager productivity through Power BI training, resulting in data efficiency management, by 80% for communities. • Supervisor of 50 representatives’ metrics, causing an 11% KPI increase.• Built libraries of reusable knowledge-based assets and streamlined business process results in Microsoft Office, which lead to increasing team productivity by 57%.• Independently oversaw operational improvements, which… Show more • Produced business intelligence data and recommended changes to increase manager productivity through Power BI training, resulting in data efficiency management, by 80% for communities. • Supervisor of 50 representatives’ metrics, causing an 11% KPI increase.• Built libraries of reusable knowledge-based assets and streamlined business process results in Microsoft Office, which lead to increasing team productivity by 57%.• Independently oversaw operational improvements, which resulted in an average of 7% improved profit margins monthly. Show less

• Commendably formed site incentives, establishing a 5% increase in positive customer scores across the site.• Hosted new-hire training to interconnect company core values, resulting in a decrease of new hire escalations by 23%.• Managed over 10 service risks subsequently recommending 3/5 best practice enhancements and guidelines updates used today.• Willingly directed team communications for site meetings with analysts which boosted employee attendance by 3% and office productivity… Show more • Commendably formed site incentives, establishing a 5% increase in positive customer scores across the site.• Hosted new-hire training to interconnect company core values, resulting in a decrease of new hire escalations by 23%.• Managed over 10 service risks subsequently recommending 3/5 best practice enhancements and guidelines updates used today.• Willingly directed team communications for site meetings with analysts which boosted employee attendance by 3% and office productivity by 7% Show less

• Efficiently cross-trained existing employees in Android and Apple platforms, maximized team agility and improvement plans, exceeding company performance goals by 8%.• Coached team on effective upselling and cross-selling methods which aided in goal attainment by 12% for the month.• Successfully, coordinated team-builders to increase employee performance which boosted employee retention by 3%.• Supervisor of 25, creating an end-of-month 17% increase in daily objectives along with… Show more • Efficiently cross-trained existing employees in Android and Apple platforms, maximized team agility and improvement plans, exceeding company performance goals by 8%.• Coached team on effective upselling and cross-selling methods which aided in goal attainment by 12% for the month.• Successfully, coordinated team-builders to increase employee performance which boosted employee retention by 3%.• Supervisor of 25, creating an end-of-month 17% increase in daily objectives along with adequate performance feedback.• Eagerly restructured company policy that expanded positive representative feedback by 21%.• Designed and implemented impactful core incentives, resulting in 3% positive survey responses. • Resolved conflicts and negotiated agreements, saving $12,000, averaged monthly, by implementing cost-saving initiatives. Show less

• Provided strategic thinking platforms and meetings for primary customer support to internal and external customers in a demanding environment that lowered meeting time by 1 hour weekly.• Drove team revenue totals by bringing in over $3000 in sales monthly resulting in achieving the In-Crowd Award. • Fixed over 50 customer issues through prospective life cycles, daily by being the liaison, subject matter expert, for the Senior and Sales team, to better understand customer needs and… Show more • Provided strategic thinking platforms and meetings for primary customer support to internal and external customers in a demanding environment that lowered meeting time by 1 hour weekly.• Drove team revenue totals by bringing in over $3000 in sales monthly resulting in achieving the In-Crowd Award. • Fixed over 50 customer issues through prospective life cycles, daily by being the liaison, subject matter expert, for the Senior and Sales team, to better understand customer needs and provide accurate solutions.• Evaluated 100’s of account and service histories to identify trends that mitigated future issues. Show less