Responsible for the entire service process, from incoming incident to closure (invoice or cost)Together with the team striving to ensure an excellent customer post sales experience.

Leading Service Department Responsible for technical support and Training for Kyocera distribution partners in EMEA territory.• Partly responsible for reaching the sales target by having strong leadership and supplying excellent Service to EMEA distribution partners.• Responsible for giving direction to the Service group and an intermediary between the group and higher Management. • Partly responsible for setting up the Service strategy.• Responsible for auditing service partners and giving guidance in where and how to implement improvement points .• Responsible for the progress of the group and individuals (coaching, motivation, etc)• Responsible for customer satisfaction, by giving technical support, warranty and technical training services.• Responsible for internal and external processes to strive to maximum efficiency and productivity in line with the company policy and regulations.• Control of expenses and investments.• Responsible for inter department agreements (OLA) • Partly responsible in the hiring/firing process incl. recruitment

Leading Service Department Responsible for technical support for Kyocera distribution partners in EMEA territory.

Tasks and Responsibilities:2nd and 3rd level HW / SW support Kyocera Mita Devices.

Tasks and Responsibilties:Testing and Reporting Product quality New Mita devices.Feeding back quality issues to Management and HQ R&D groupFax and CE (Safety and EMC) approvalsCopy/ print quality approvals, Environment approvals