Divestiture from Alight Solutions - July 2024

• Consulted with customers on their specific use case and vertical to align with their needs, concerning how and what product features would be best to leverage to ensure their solutions are scalable.• Provided technical advice, adoption guidance, and product education through one-on-one engagements and one-to-many webinars with domain expertise on Service Cloud.• Delivered customer success by mitigating attrition, improving customer adoption, and influencing incremental growth and overall business value.• Presented Service Cloud topics: case management, email functionality, service console, automation features, advanced reports & dashboards, Entitlements & Milestones, Omni-channel routing, and Knowledge articles• Served as a Trailguide and Cloud Mentor, participated in new hire sessions and panels, volunteered as part of STEM/nonprofit panels, and helped with Pro Bono Projects.

Paycheck Protection Program

• Interned within the Strategic Systems team• Collaborated with stakeholders in Finance to define key metrics and monitor performance of Consumer Health • Integrated data from Salesforce and constructed variance and gap analyses of financial data in Power BI• Built dashboards to fulfill ad-hoc analysis reporting and presented for interdepartmental projects

• Interned within the Positions Regulatory Reporting team• Executed daily functions of FCC and Gaming regulatory monitoring• Developed a working query that decreased data pulled by 73% and 84% for sections 163 & 604 monitoring• Presented operational inefficiencies within our monitoring functions and provided solutions for process improvement

• Organized engaging and educational programs for residents while managing a yearly budget • Managed crisis situations alongside staff to maintain a safe environment in the residence hall• Mentored first-year students and aided them in their transition to Carolina• Promoted a healthy and supportive environment for first-year residents

• Assisted professor, by helping student performance and class achievement of course material in a bi-weekly lecture of 150-200 students• Supported operation of poll everywhere and helped to facilitate breakout sessions during class• Gained exposure to pedagogical theory and best practices to better serve students in ECON 420

• Interned with the IOLDP in a rotation within Travelers Global Sourcing Office• Reviewed and Presented GSO documents for quality and accuracy for a new GSO wiki database• Examined vendor scorecards for discrepancies in remote access capabilities for offshore employees • Contributed to a capstone project that looked to improve the employee experience through text analytics

• Created a new hire requisition ticket using Microsoft flow prompting upper management for candidate approval• Formatted new hire on-boarding process to use electronic signatures and checklist for the new hire• Generated a Microsoft excel survey that allows for flow functionality in SharePoint Server 2019