Harvey Robinson Email & Phone Number

Baltimore, Maryland

As Auto Center Manager Ran the daily operations of a 2 million dollar per year retail Automotive Department.Required to travel to multiple area Sears locations to participate in Managers’ meetings, inventory exchanges, and to provide assistance in yearly inventory.Developed a high performance team through hiring, coaching, developing and managing the performance of associates.Recognized, encouraged, and acknowledged excellent customer service provided by staff of 25 salesmen, mechanics, and warehouse workers.Performed routine administration functions for Auto Center including inventory and supply ordering, uniform control, and loss prevention procedures.Participated in cross-functional and intra departmental meetings and focus groups to improve performance of Sears Auto Center unit locations in the Mid-Atlantic Region.

As Closing Coordinator Scheduled closing date, time, and location with lender, Title Company, and borrower to insure a smooth mortgage closing.Utilized computer skills to perform basic word processing, spreadsheet, and email functions to conduct Mortgage closing procedures.Reviewed title binder and closing protection letters to insure accuracy of borrower information, property description, lien holder information, changes in deed, and other crucial title information.Computed and insured integrity of loan closing documents calculations for interest rates and payments by using addition, subtraction, multiplication, and percentages. Completed loan closing arrangements to comply with deadlines imposed by lenders, title company, and contingent buyer deadlines on a daily, weekly, and monthly basis. Maintained a high level of proficiency with mortgage companies’ “Q-vault” operating system and with “Point” residential mortgage software to process customer information...

Analyze service requirements and ensure that the service provided interfaced properly with other departments and operations.Identify potential problems and conduct analyses to support service requirements to ensure enhancements and repairs were compatible with overall objectives. Represent new car dealership at various industry meetings, new vehicle previews, manufacturer ride-and-drive events, and product training sessions.Target markets, products, and services to determine sales trends and set profit goals.Evaluate and analyze warranties to determine clients’ service costs.Negotiate, process, and settle extended warranty claims with various extended warranty companies. Estimate labor times on vehicle repairs.Serve as the liaison among high-level managers, various functional areas and departments, mechanics, and customers to ensure smooth flow of work, accurate estimations, and timely repair, service and maintenance of vehicles and fleets.Recommend and negotiate cost estimates and resolve disputes regarding service charges, parts procurement, and other charges.Conduct forecasts to determine Service Department’s annual and quarterly sales levels.Develop and maintain a broad network of industry contactsAssist with merchandising and marketing of seasonal/dealership specials by writing advertisements, serving as the company representative at exhibits, participating in various conferences, and providing training to new hires. Monitor Service Department costs for labor, parts, sales, and gross profit to ensure payment and profit.Maintained close working relationship with dealership’s body shop department to insure timely and cost effective repairs.Served as a liaison between body shop and customers to estimate and negotiate a fair price on COD body repairs.Accomplishments: Received Employee of the Month Award at least 6 months of the year throughout tenure there.Attained “Master Service Advisor” status 1991, 1995, 1996, and 2000

Bba, Business Managment

Activities and Societies: Society for the Advancement of Management (SAM), Chocolate City Club

Education record