Harvinder Verma Email & Phone Number

Gurgaon, India

Currently working on European Asymmetric Billing Project with 20-25 Virtual Team membersProviding overall leadership to the entire project team including managing deliverables of other functional team leaders Developing management plans of projects with regards to work & resources needed; preparing a master plan that showed resource needs, time schedules and deliverables Strategizing resource requirements and multiple resourcing / delivery models, including resources to be working in-house Designing solutions for projects; working with Business Development staff on defining the scope of work for proposals; collaborated with sales leadership to establish needs and facilitate projects Ensuring that all activities and deliverables associated with the project were coordinated and completed on time, within budget and in adherence to the Software Development Framework (SDF) and Software Quality Assurance (SQA) processes Executing technology planning, strategy development, business and operational transformation execution, business solution delivery, and business development Leading end-to-end Project Life Cycle, involving estimation, requirement gathering, gap analysis, testing, go-live assistance, planning risk responses & contingency planning Monitoring multiple projects from conceptualization and visualization to technology mapping and final execution of projects Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and delivery of the project to the client; extending production support of multiple applications Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalization of project requirements Defining service standards and guidelines that serve as benchmark for excellent service delivery; driving continuous implementation of changes

Mumbai Area, India

Reliance is the second largest telecom service provider in India & has a vast customer’s base, which is growing day by day. To generate the correct & timely bills/invoices of such a vast base customer is a big challenge. This process is carried out by the BSS operations rating team at Navi Mumbai, DAKC. The whole BSS operations are divided into different teams like Mediation, Rating, Billing, QAQC, MIS etc. The most important work after mediation on the raw CDR’s is to rate the CDR’s on time as per the billing schedule & with 99.99 percentage accuracy. So that correct & timely invoices could be generated to the customers. This process is called Rating & is managed by the Rating team lead by me. At Reliance,we are using Singl.eView Convergent Billing Version 6.00.13.09 from CSG with backend database as Oracle9i Enterprise Edition Release 9.2.0.6.0, on Sun Solaris servers. Daily we were getting 45 Million CDR’s. Accountable for retail singleview rating, etc. ● Handled a team of 5 members Rating Team and ensured that correct & timely rating of daily post-paid CDR’s for streamlining operations● Interfaced with the following:o Teams like Mediation, Provisioning, QAQC, Bill Run, Phonegen, DBA & System Admin etc. for resolution of various issues/errorso Developing Team to rectify the problems related to billing as well as raised the trouble tickets as per the requirements

Noida Area, India

Bharat Sanchar Nigam Limited (BSNL) is the largest Telecom operator in India, providing various services (Wire line and Wireless telephony, Data communication, Internet, Leased line etc.) across India to nearly 40 million subscribers. With several service providers operating in the Indian Telecoms space, BSNL has interconnect agreement with various operators to do the settlement of billing dues between BSNL and other operators. For this purpose, HCL implemented the CDR based Inter-operator Billing and Accounting System (IOBAS) for domestic and international calls of wire-line, wire-less and VoIP operations for BSNL Western Circle. This solution enables BSNL to implement IUC regulation, which is amended from time to time, issued by TRAI. HCL is using Sun Tec Business Solutions Pvt. Ltd. product TBMS for Mediation, Billing & Accounting of CDR’s.Responsibilities:● Leads a 10 members team for Operations, Mediation & Billing of the interconnect CDRs for BSNL Western Circle● Responsible for all activities & transactions related to IOBAS project.

New Delhi Area, India

Managing each & every aspect of Interconnect billing Application since November 2001 for Inter Operator Billing of Bharti (Airtel) Tele ventures Ltd (NLD/ILD Services). Interconnect Billing Application Version 6.05. -6.0.6 (CSG), which is an Inter Operator Billing System. Complete & Comprehensive Knowledge & experience of each & every aspect of Interconnect application & billing (Interconnect application, Autoloader, Interconnect Reports, Rate loading, configuration of services & billing plans, CNP Configuration, Products derivation, Franchise & Operators, Reprising, summary level reprising, Error reprocessing, Duplicate deletion process, CDR files mgmt. process, Traffic analysis reports, Monitoring & management of Interconnect application & daemons pricing, summary update, feeder, icterror, etc.). Worked in as core member who implemented the system for Long Distance subsidiary of Bharti. Made the system so flexible that now it is being used for International Long Distance Billing, VOIP as well as for IN related services also. Implemented for the very first time in India very complicated Interconnect Usage Charge regime (IUC) both in the period of May 03, Feb 04 & Mar 05.Responsibilities:o Implementation of project for Interconnect billing System and launch for Long Distance subsidiary of Bhartio Inter Operator billing operation for Bharti Telesonic Ltd. – IndiaOne (NLD & ILD Services)o Implementation & configuration of the Interconnect Billing Systemo Correct operations & timely billing of all circles of Airtel/Bharti –NLD (National Long Distance) & ILD (International Long Distance) serviceso Development of business rules/Logic in Comptel & Xacct Mediation for Interconnect Billing● Defined Business Rules in Comptel Mediation for Interconnect Billing● Developed mission critical traffic analysis reports & to help business in taking crucial decisions ● Involved in issue resolution, customer interaction & satisfaction and troubleshooting

New Delhi Area, India

The client is in the process of implementing the COSYS (Cargo Operational System) System which is an application created in Developer 2K & based on Oracle database for managing & handling the airline cargoes.Responsibilities:Accountable for:o Oracle DBA (Designed, created, managed, monitored & tuned 200 GB of Oracle 24*7 database) On Site at Singapore

New Delhi Area, India

The client is in the process of installing & implementing Makess ERP application, which is an ERP application, based on Oracle as backend & developer 2000 as front-end.Responsibilities:Accountable for: Developing and managing ERP Makess application

M.Sc, Mathematics

Master Of Business Administration - Mba, Crm

Itil Foundation, Itil Foundation

Prince2 Practitioner, Project Management

Teradata Certified Professional V2R5, Data Modeling/Warehousing And Database Administration

Oracle 9I Ocp Dba, Oracle Dba

B.Sc, Mathematics