• Deployed solutions for workstations such as PC’s, laptop, printers, and telephones, resetting network passwords, and removing suspension as well as unlocking accounts as needed.• Successfully completed training classes with certificates for MCSE Microsoft Windows XP Professional and Managing Microsoft Windows 2003 Server Environment, Enhanced.• Developed self (How to guides) to work more efficiently and to assure quality of work was achieved.• Experience with Live Video Meeting: Cisco, WebEx, Citrix, GoToMeeting, and Telecom. Troubleshot and identified end-user desktop problems using web streaming remote access tools such as Gotoassist, Dameware, LandDesk, and VNC.• Worked with network infrastructures’ switches, routers and cabling for increased computer productivity for the Apple, Mac (OS) and IBM series; all laptop brands; A+ Hardware and Software; Windows NT 4.0 Servers; Microsoft Office 95/97/2000/XP (Standard & Professional); Novell 4.11/Client 32; Unix SVR4/Solaris/SCO/UnixWare 7; TC/IP, DNS, DHCP, WINS, FTP and Telnet operating systems• Utilized the following in daily activities: Cerner, Epic, MediTech, Invision (EMRs) jpeg, .gif, .bmp, .raw, .png, .tiff; Portable Document Format (PDF); Dreamweaver; Macromedia Flash; Photoshop; HTML /XHTML and Database Design & Admin Programming created or edited into a file format of choice
Listed skills include Troubleshooting, Customer Service, Microsoft Office, Sales, and 15 others.