• Working with large datasets to investigate performance issues & metrics.• Query/analysis & creating dashboard on multiple platforms/segments of business using Power Bi• Develop and implement projects related to cost to the company.• Experienced in SQL, Hive & Oracle Hyperion.• Introduction of new products (NPI) to the backend server of Wizpart.• Creating & managing the Bill of Material & Accuracy.• Knowledge of preparing the root-cause analysis report in different segments.• Claims analysis/audit to validate and highlight & eliminate illegitimate claims.• Well versed in technical troubleshooting for Desktops, Notebook and Printers.• Mentoring and training the new hires/new process/updates.

 Single point of contact between the Clients and the Development team. Creating Presentations, Checklists and user guides for the clients Scheduling meetings to provide updates on the project. User level testing and issue reporting Coordinating with the Technical Leads to resolve the software issues. Training New hires. Assigning the QA’s/Developers to test/fix the software

 Subject Matter Expert for Out of warranty Dept.(Not on papers) Installation, uninstallation, Configuration and troubleshooting of Browser (Internet Explorer) and Email Client (Outlook Express). Operating system’s involving Windows 9x, Me, 98, XP VISTA (All Editions)  Troubleshooting connectivity issues (Dial up, DSL and Cable) involving the configuration and checking the LAN/WAN settings. Use L2, External forums for highly Technical / Escalated issues.  Call monitoring and providing feedback to the agents. Tools(Software’s) issue reporting and getting it resolved Generating daily, weekly & Monthly reports New hire process, tools (Software’s) & Sales training. Handling Manager Level Escalation. Avaya Queue/SLA/Headcount monitoring.

 Provide technical and software support to customers via telephone Performed installations and product fixes, as well as various troubleshooting support. 2nd Level Support In charge of handling Manager level Escalations Supervising the Floor Avaya Queue/SLA/Headcount monitoring.