Hasan Yılmaz Email and Phone Number

Providing 1st and 2nd level support for over 200 services and applications actively used across the "Pegasus" framework managed under the Pegasus IT structure, including Commercial Solutions, Operational Solutions, Enterprise Solutions, CRM Solutions, Business Intelligence, and Project Management Office.Conducting Technical Problem Management and Application Support operations within the Internal Technology Engineering operation, encompassing the solutions provided to Pegasus Business teams and customers, including System/Application/Service/Application module/Integration Hardware-Software solutions.Handling incidents in Service Desk Incident Applications, ranging from user interface functionalities to system and network infrastructure issues, providing solutions at the 1st and 2nd level, performing problem/incident management, and conducting root cause analysis for all issues.Performing root cause analysis using IT tracking and management tools such as Jira, and collaborating as per 3rd party SLAs and other core business application requirements.Conducting system error analysis, monitoring, and system cause analysis using specialized tools like Dynatrace, Graylog, Google Analytics, and Firebase.Sharing the performance of key performance indicators (KPIs) with Project/Analysis/Management teams and external suppliers, and reporting in management environments.Monitoring and tracking error/problem notifications opened in the application support system, and preparing and sharing data for their solutions.Meeting the requirements for application support including issue/request/report needs and providing administration management for applications used by Pegasus Business teams.Participating in defining and updating new processes with project partners.TECHNICAL SKILLSJira, Dynatrace, Graylog, Google Analytics, FirebaseSystem and Network Monitoring ToolsIT Collaboration ToolsJSON, XML, PostmanMicrosoft Office Applications