• Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans.• Led and motivated talented project teams, consistently achieving against KPIs.• Reduced downtime with effective scheduling and resourcing.• Determined project schedules and maintained timeline efficiency using proactive adjustments to workflow.• Strong leadership and communication skills with the ability to motivate and manage cross-functional teams.• Expertise in stakeholder management, including managing expectations and maintaining communication.

Business Analyst

Worked as part of the DWP Fraud and Error Live Support team, using agreed processes, procedures, and policies to resolve incidents, problems & issues and escalating where necessary.This role involved maintain low incident numbers along with having the ability to translate a technical issue into language/ Business impact that all stakeholders could understand.• Supported departmental budget governance for expenditures, materials and labour.• Implemented new policies to reach regulatory compliance.• Produced tailored reporting and Business Intelligence data visualisations.• Championed development of new services to improve operational output andmeet KPIs.• Relationship building: Liaised effectively and courteously with colleagues andstakeholders via different platforms such as Amazon Web Services, Email andTeams.• Case Management: A working knowledge of case management and businessapplications.• Communication: Established good written and oral communication skills and abilityto forge and maintain good stakeholder relationships.• Simultaneously worked on different cloud platforms such as Amazon Web Services,ServiceNow, SharePoint and Google Docs making sure resources are available to resolve these. As well as making sure relevant knowledge articles processes are in place to support the services.• Planning and organising: Worked at pace, delivering under pressure and to tight timescales to maintain excellent analytical and organisational skills.

This job helps me to know team working, communication and knowledge delivering skills to mycolleagues as well as other staff which I would continue seeking in my future studies and jobs. I also have the responsibility for the promotion of sales, serving customers and call handling. Stocking and maintaining high level of customer service, health & safety within the work place. Furthermore, I have gained good time management skills and exposure to broader environment as well as communication skills.