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Hasantha Sudugala Email & Phone Number
Senior Service Desk Analyst
at
IFS
1 work email found
@ifsworld.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Who is Hasantha Sudugala? Overview
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Quick answer
Hasantha Sudugala is listed as Senior Service Desk Analyst at IFS, a with 9173 employees, based in Sri Lanka. AeroLeads shows a work email signal at ifsworld.com and a matched LinkedIn profile for Hasantha Sudugala.
Hasantha Sudugala previously worked as Service Desk Analyst at Ifs and Project Coordinator IT & Application Support Specialist at Platform One. Hasantha Sudugala holds Bachelor Of Arts - Ba, Business Administration And Management, General, Second Class Upper from Birmingham City University.
Company email context
Email format at IFS
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{first}.{last}@ifsworld.com
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AeroLeads found 1 current-domain work email signal for Hasantha Sudugala. Compare company email patterns before reaching out.
Profile bio
About Hasantha Sudugala
Talented IT Project Coordinator & first-level Application Support specialist with 4 years plus experience in the Software development industry. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications.
Current workplace
Hasantha Sudugala's current company
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Ifs
6 roles
Hasantha Sudugala work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst
Responsible for effectively managing the resolution of IT Service Desk reported Application issues and client requests, serving as a communication channel between customers and the wider organization, and providing a first-contact resolution for customers.* Provide front-line Application support / L1 L2 resolution / Service Desk case handling* Owns and manages cases, follows up with incident assignees, resolver groups* Handling critical P1 cases & reporting to management / maintaining dashboards* Escalating issues to L2 Support Teams as and when needed* Adhere to the given SLAs & KPIs * Updating and following knowledge base articles (KBA) regularly* Work with Front level application support team and provide solutions for client cases* Delivering service via 24x7 shift operation
Project Coordinator It & Application Support Specialist
Supervising local First level Application Support team & software development teams and coordinating with clients from US, UK, CA, Aus, and Europe.* Work with Front level client support team and provide solutions for client tickets* Providing leadership to project teams, managing the development and execution of projects* Scheduling/handling project releases & documenting release notes* Assign/prioritize Jira tasks to internal dev teams and assist with schedule management* Make sure that client's needs are met as projects evolve* Act as the point of contact and communicate project status to all participants
Jun 2021 - Feb 2023
Project Coordinator It
Managed multiple Software development projects & local development teams while coordinating with US clients. Specialized in Travel domain and provided first-level Application support directly to foreign clients.* Prioritize Jira backlog tasks and manage weekly sprints.* Work with the Project Manager to eliminate blockers* Create and maintain comprehensive project documentation, plans, and reports* Liaise with clients to identify and define requirements, scope, and objectives* Coordinate project management activities, resources, equipment, and information* Monitor project progress and handle any issues that arise
Feb 2020 - Jan 2021
Executive Bpo Operations
Jan 2018 - Jan 2020
Executive Banking Operations
Handled foreign Cooperate clients & managed accounts opening process and overdraft facility. Promoted as a team Auditor.Awards: Best Customer Services Executive Performer - Accounts maintenance 2013
May 2013 - Aug 2016
Team & coworkers
Colleagues at IFS
Other employees you can reach at ifsworld.com. View company contacts for 9173 employees →
PM
Patrick Moran
Colleague at IfsAustin, Texas, United States
View →
MR
Mads Rydder
Colleague at IfsGreater Linköping Metropolitan Area, Sweden
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TW
Thushan Withanage
Colleague at IfsGampaha District, Western Province, Sri Lanka
View →
AP
Alexandra Phoebe
Colleague at IfsStuart, Florida, United States
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JL
Johanny Lopez
Colleague at IfsToronto, Ontario, Canada
View →
BJ
Bhanuka Jayasinghe
Colleague at IfsRatnapura District, Sabaragamuwa Province, Sri Lanka
View →
GW
Gail Wasserstein
Colleague at IfsSchaumburg, Illinois, United States
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AA
Ashvini Athapattu
Colleague at IfsKandy District, Central Province, Sri Lanka
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JV
Janitha Vidhanapathirana
Colleague at IfsKandy, Central Province, Sri Lanka
View →
MK
Michael Kirzhner
Colleague at IfsIsrael
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Patrick Moran
Colleague at IfsAustin, Texas, United States
View →
MR
Mads Rydder
Colleague at IfsGreater Linköping Metropolitan Area, Sweden
View →
TW
Thushan Withanage
Colleague at IfsGampaha District, Western Province, Sri Lanka
View →
AP
Alexandra Phoebe
Colleague at IfsStuart, Florida, United States
View →
JL
Johanny Lopez
Colleague at IfsToronto, Ontario, Canada
View →
BJ
Bhanuka Jayasinghe
Colleague at IfsRatnapura District, Sabaragamuwa Province, Sri Lanka
View →
GW
Gail Wasserstein
Colleague at IfsSchaumburg, Illinois, United States
View →
AA
Ashvini Athapattu
Colleague at IfsKandy District, Central Province, Sri Lanka
View →
JV
Janitha Vidhanapathirana
Colleague at IfsKandy, Central Province, Sri Lanka
View →
MK
Michael Kirzhner
Colleague at IfsIsrael
View →
2 education records
Hasantha Sudugala education
Bachelor Of Arts - Ba, Business Administration And Management, General, Second Class Upper
Advanced Diploma In Business Management (Adbm), Business Administration And Management, General
FAQ
Frequently asked questions about Hasantha Sudugala
Quick answers generated from the profile data available on this page.
What company does Hasantha Sudugala work for?
Hasantha Sudugala works for IFS.
What is Hasantha Sudugala's role at IFS?
Hasantha Sudugala is listed as Senior Service Desk Analyst at IFS.
What is Hasantha Sudugala's email address?
AeroLeads has found 1 work email signal at @ifsworld.com for Hasantha Sudugala at IFS.
Where is Hasantha Sudugala based?
Hasantha Sudugala is based in Sri Lanka while working with IFS.
What companies has Hasantha Sudugala worked for?
Hasantha Sudugala has worked for Ifs, Platform One, Rezgateway, and Hsbc.
Who are Hasantha Sudugala's colleagues at IFS?
Hasantha Sudugala's colleagues at IFS include Patrick Moran, Mads Rydder, Thushan Withanage, Alexandra Phoebe, and Johanny Lopez.
How can I contact Hasantha Sudugala?
You can use AeroLeads to view verified contact signals for Hasantha Sudugala at IFS, including work email, phone, and LinkedIn data when available.
What schools did Hasantha Sudugala attend?
Hasantha Sudugala holds Bachelor Of Arts - Ba, Business Administration And Management, General, Second Class Upper from Birmingham City University.
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