Overseeing daily operations of 300+ apartments.Ensure students well-being.Be thoroughly familiar with Operating agreements and manage the property as per the management agreement and all associated Key Performance Indicators (KPIs).Establish and maintain a constructive and productive working relationship with all key stakeholders.Manage and exceed the property’s financial performance as outlined in the Financial Model/Budget.Maximise the financial return.Proactively… Show more Overseeing daily operations of 300+ apartments.Ensure students well-being.Be thoroughly familiar with Operating agreements and manage the property as per the management agreement and all associated Key Performance Indicators (KPIs).Establish and maintain a constructive and productive working relationship with all key stakeholders.Manage and exceed the property’s financial performance as outlined in the Financial Model/Budget.Maximise the financial return.Proactively maintain the building’s fit-out and the standard of its equipment.Develop a team of high-performing staff.Step into other roles at different locations as needed. Show less

Manage the day-to-day operations including the provision of superior customer service, reporting, budgeting, planning, marketing and owner relations.Manage pastoral care matters and critical incidents.Recruit, manage and develop a team.Build and maintain relationships with each key stakeholders.Managing property fit outs. Manage the property’s financial performance.Working with the owners in relation to leasing.Develop, execute and manage contracts with the service… Show more Manage the day-to-day operations including the provision of superior customer service, reporting, budgeting, planning, marketing and owner relations.Manage pastoral care matters and critical incidents.Recruit, manage and develop a team.Build and maintain relationships with each key stakeholders.Managing property fit outs. Manage the property’s financial performance.Working with the owners in relation to leasing.Develop, execute and manage contracts with the service providers. Develop, implement, foster, and manage the Residential Life Program.Be a member of the first response team and attend to critical incidents outside of office hours. Show less

Supervise front desk team.Maintain effective relationship with the stakeholders of the property.Ensuring the budget occupancy levels are achieved.Processing account payables and receivables.Ensuring workplace safety at all times.Preparing weekly and monthly lodge performance reports.Improve/maintain lodge online rating.Resolving residents grievances professionally.

Providing exceptional customer service.Answering enquires through multiple sources (emails, phone, face to face).Organising building tours.Preparing daily reports for residents’ movements and documentations.Creating and updating residents profile in the system.Account receivables follow ups.Banking reconciliation.

First point of contact for all guests.Providing high quality guest service.Managing complains.Managing guest reservation received through multiple sources (phone, email, walk-in).Process account receivable.Accounts reconciliation.Banking (Cash handling).Assisting new team members with front office operations.