With a solid foundation in Associate Electronics Engineering , I am currently excelling as a Technical Support Staff at TechFix. My core petencie lie in defining project scope, managing timelines, and ensuring project deliverables. These abilities are complemented by my certifications in Scrum Fundamentals and Six Sigma, which enable me to optimize processes and drive efficiency in troubleshooting a vast array of electronic devices.At TechFix, our team has significantly enhanced customer satisfaction through effective technical support and the seamless execution of complex repair strategies. My background as a Field Technician at Careem, where I honed my diagnostic skills and maintenance capabilities, has been instrumental in my current role. I am motivated by the goal of delivering exemplary service and bringing diverse perspectives to every challenge, leveraging my expertise in analytics to contribute to our organization's culture of continuous improvement and innovation.