• Managed day-to-day operations at TNQTech, overseeing team performance and reporting on metrics.• Allocated and scheduled articles on a daily basis, ensuring timely delivery as per SLAs.• Resolved customer complaints via email, live chat, and phone, maintaining effective communication with clients and internal teams.

• Managing a team of 60+ Delivery Partners directly on a daily basis• Coordinate & assign orders to delivery bike riders to deliver the orders ontime to the customers• Monitor and maintain the operations fleet on the delivery• Ensure that deliveries are made within strict deadline, so that orders arriveat destinations at time• Create weekly reports of overall team and evaluate• Prepare sale report and maintain & manages expenses within budget limits• Hiring delivery executives for organization during attrition period• Created SOP for delivery & Business operationsInteracting and placing orders for deliveryCarried out track wish masters performance at a real time basis to ensureall deliveries are completed as per schedule• Controlling SLA compliance of allocated hub.

• Managing a team of 200-300 Pickup & Deliverypartners directly on daily basis• Drive Pickup & Delivery Partners efficienciesassigned at an individual level • Month End Reporting (Discounts to Customers,monthly cash collections, Monthly Collections)done to the clients and the management• First point of approval for refunds, write-offs etc• Pickup & Delivery Partner attendance to bemaintained basis demand daily basis• Conduct classroom/ field training at individuallevel for better customer experience• Conduct regular field audits for bettercompliance among Pickup & Delivery Partners• Manage and control voluntary attrition andcontrol absconders by conducting regularengagement activities• Provide feedback at individual level & conductweekly one to understand problem areas• Ensure excellent customer experience by solvingorder level escalations• Support through calls for Pickup & DeliveryPartners during emergencies and exigencies

• Processed various types of NON-PO invoices using SAP application, ensuring accuracy and compliance with GL and Cost Centre.• Verified and cross-checked invoices with bank details for payment processing, maintaining financial integrity.• Provided support in Accounts Payables activities, resolving queries, processing invoices, and generating reports for efficient operations.• Developed skills in invoice processing, financial analysis, and vendor management.

• Managed international imports accounting using SAP, ensuring accurate processing of all invoices and timely payments.• Conducted supplier-ageing analysis to streamline payment processes and rectified errors to meet client requirements.• Handled queries from vendors and internal teams, resolving open items and communicating with clients for pending documents.

• Managed international imports accounting using SAP application• Processed various types of invoices in SAP for timely payments• Audited team processes to ensure compliance with client requirements• Resolved vendor and internal team queries efficiently