Tatsuro Hashiguchi Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Home Loan Origination ProgramContributed as a Process Analyst for the following projects:
• Collections Outsourcing project
• Hardship Case Management project
• Email Listener / Email Listener extension project
• Conditional Approval automation project
• Streamline AIP processing project

360 Eizabeth St Melbourne

• Created and rolled out the Technical Writing Standards (a.k.a Technical Writing Style Guide) which includes the guideline for ME’s Work Instruction and its template
• Created and rolled out a Work Instruction Tracker that includes RACI
• Migrated all the Work Instructions from network drive into a SharePoint site
• Prepared project/process documentation to support the deployment
• Assisted the business to fully understand the future process and to identify bottle necks and pain points
• Identified, communicated and investigated the process gaps via the process documentation (Process mapping and Work Instruction)

360 Eizabeth St Melbourne

• I facilitated workshops to gather information from project documentation, project SME’s, business SME’s, business analysts, solution architects and other project team members and analysed gaps/issues/decision points.
• Prepare process documentations on various solutions for input to business workshops to allow informed discussion on the pros and cons of competing solutions
• Arrange and facilitate Subject Matter Expert (SME) workshops to capture the “as is” process
• Facilitate workshops with SMEs and senior stakeholders to arrive at mutual agreement on the prioritisation of tasks
• Translate business requirements into clear use cases and process flows that other teams could act upon
• Complete a gap analysis between the “as is” processes and the “to be” processes

Melbourne, Victoria, Australia

• ME Bank Transformation Program:Implementing a new core banking system T24 replacing NTBS, along with a new origination system Pega, a document management system Computershare and a reporting system.
• Facilitated workshops to gather information from project documentation, project SMEs, business SMEs, business analysts, solution architects and other project team members
• Analysed process gaps, issues and pain points with the L&D, Testing and Impact Assessment team by documenting the business processes and the Use Cases
• Arranged and facilitated SME workshops to capture the as-is process
• Facilitated workshops with SMEs and stakeholders to arrive at mutual agreement on the prioritisation of tasks
• Prepared ‘straw men’ models for workshops to allow informed discussion on the pros and cons of competing solutions

Melbourne CBD, Victoria, Australia

• Energy Australia Integration Program (EAIP)I worked on the EAIP project which was to integrate the Ausgrid customer into Energy Australia’s, aiming to increase the EA’s customer base by 50%. The program was to.
• Analysed and documented the capability of the business processes that were impacted by the EAIP
• Facilitated process gap-analysis by mapping of end-to-end as-is and to-be business processes
• Developed business requirements for Retail (Marketing and Sales) by engaging business stakeholders and documented in Requirements Tractability Matrix
• Developed an end-to-end Transitional Business Process Model for Joint Transitional Plan team
• Mapped all work-packages to Customer Journey Model

Melbourne CBD, Victoria, Australia

• SAB (Swanston Academic Building) UniSign ProjectThis project was to deliver 70 digital display monitors to both staff and students to display content such as lecture information, news events and staff.
• Facilitated the development of UniSign operating model via SME workshops
• Facilitated the development of the UniSign content publishing process and operating model with Marketing & Comms team
• Provided support on requirement testing of the UniSign solution contents/information as well as on the establishment of a pilot NEC Live environment that was used by Marketing and Comms team for content and layout.
• Conducted UAT/PVT
• Actively supported facilitation of technical training of academics and IT staff

Melbourne CBD, Victoria, Australia

• CIP Remediation Tranche 2 for the Transaction Services teamThis project was to build the Customer Identification Process (CIP) Remediation function offshore to comply with the new Anti-Money Laundering and.
• Facilitated SME workshops and developed as-is and to-be process maps (BPMN, MS Visio 2007), followed by validations of the collected data and process gap analysis
• Provided a support on Business Brief, Design Document and other project related documentations
• Developed procedure guides and work instructions for future state, recruitment/training plan and entry & exit criteria planCollection Load Re-Balance for the Collections teamThis project was to shift the functions of.
• Facilitated SME workshops for gathering Technology Functional Requirements
• Conducted fit/gap analysis of technology data collected

Tullamarine VIC, Australia

• Project CaneThe object of this project was to collect and analyse current state of the beverage production and improve syrup yield across all shifts and to establish a sustainable control of syrup yield at Tullamarine.
• Collected and analysed current state data using various Lean tools including Value stream process mapping, Volumetrics mapping and fishbone/5-why analysis
• Developed action plans and SQC (Statistical Quality Control) plans and presented it to senior management for approval
• Developed SWP (Standardised Work Procedures) for new processes
• The project resulted in recovering syrup loss of $250k per annum QCT (Quick Changeover Technology) ProjectThe objective of this project was to improve the flexibility and responsiveness of the beverage production and.
• Facilitated SMED (Single Minute Exchange of Dies) analysis, 5-whys and fishbone analysis with cross functional teams

Melbourne CBD, Victoria, Australia

• TransformationThis project was to analyse internal banking business functions (Commercial Operations) to achieve more streamlined business off shoring process. Accomplishments:
• Conducted SIPOC analysis
• Analysed current state data collected from business/project SMEs and project documentations
• Developed as-is and to-be process maps (BPMN, MS Visio 2007) liaising with business SMEs
• Produced procedure guides for future state

Carrum Downs, Victoria, Australia

• Model Line Downtime ReductionThe objective of this project was to identify and reduce downtime of GM Holden model line in area of 4M (Man, Machine, Method, Money) by utilising various Lean tools and establishing.
• Reduced $207k by improving the uptime of the model line. Exceeded 20% more ($44k) than the target set by senior management.
• Facilitated workshops to conduct fishbone/5-whys analysis with cross functional teams
• Established systems to feed data into SPC (P-Control Chart) and presented the outcome/trend every morning to senior management Material Inventory Reduction The project aimed to reduce material handling lead-time and.
• Used Lean tools such as value stream mapping, motion & time study, Just-in-time pull production system and Level production system and successfully improved material delivery lead-time from 2.3 hours to 0.44 hours (81%.
• Developed and implemented SOPs and 5S

Carrum Downs, Australia

Provided technical support between AAPL and Yazaki Corporation in Japan in the area of Electronics Manufacturing

Vancouver, British Columbia, Canada

Certificate

Certificate

Certificate

Marketing Management

Bachelor Of Arts