Jordan King Email & Phone Number

Melbourne, Vic, Au

Bendigo, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

> Proficiently manage loan file administration, liaising with the Bank'spanel solicitors to exchange all necessary information for documentpreparation.> Coordinate timely settlement of various financial transactions for theBank, utilising both internal systems such as Transaction Manager andPexa settlement platform.> Develop strong relationship banking skills by liaising with customers,employees, solicitors, and other external professional bodies.> Provide support to AMU Managers with credit submissions, annualreviews of existing customers, and general file diary notes.> Evaluated departmental processes to ensure maximum efficiency anddocumented refined procedures for team use.> Ensured meticulous preparation of monthly reports for the departmentand their subsequent delivery to senior management for executive-leveluse.

Melbourne, Victoria, Australia

> Proactively handling customer complaints received via the Bank'sExternal Dispute Resolution provider, the Australian Financial ComplaintsAuthority (AFCA).> Effectively managing customer complaints received through the Bank'sInternal Dispute Resolution provider, the Customer Advocate Office.> Efficiently addressing general customer complaints received from theMortgage Help Centre.> Crafting solutions for each dispute with the aim of achieving mutuallybeneficial outcomes for both customers and the Bank.> Collaborating with the Leadership Team to implement processimprovement strategies, which involved managing the work-flow tool andmeeting reporting requirements.

Bendigo, Victoria, Australia

> Tailoring financial arrangements to accommodate customers facinghardship, striving to achieve outcomes that benefit both the customerand the Bank, while considering individual circumstances.> Demonstrating sound judgment by providing recommendations alignedwith the National Consumer Credit Protection (NCCP) guidelines andthe Code of Banking Practice, while delivering exceptional customerservice.> Consistently achieving the Bank's productivity and quality targetsthrough the application of effective, timely, and precise financialhardship assessment methods.> Collaborating with internal and external stakeholders such as theCustomer Advocate Office and Financial Counsellors to see swiftresolution of financial difficulty cases.> Proactively identifying and championing continuous improvementopportunities to enhance processes within the department.

Bendigo, Victoria, Australia

> Supporting the Bank's goals by managing delinquent loans, credit cards,business accounts, and savings accounts.> Assisting customers facing financial difficulties by assisting them makesuitable short term arrangements to meet their obligations whilesafeguarding the Bank's financial interests.> Providing practical, proactive, and cost-effective solutions while ensuringthe delivery of excellent customer service.

Bendigo, Australia

Bendigo, Australia

> Proficiently managing a finance portfolio while consistently meetingtargets to drive continual growth.> Proactively identifying potential risks and implementing policy andprocedure enhancements when necessary to ensure robust riskmanagement.> Skilfully preparing asset finance applications for a diverse clientele,ranging from straightforward PAYG consumer loans to intricatecommercial submissions.> Demonstrating exceptional prioritisation skills by efficiently handlingconflicting tasks with varying degrees of urgency in a composed andprofessional manner.> Conducting thorough assessments to determine product suitability forclients, maintaining strict adherence to responsible lending policies andindustry guidelines.

Kangaroo Flat, Victoria, Australia

> Provided leadership support to branch management and led the teamin the manager's absence. Conducted colleague training to ensurecompliance with group policies.> Conducted thorough financial reviews with clients, offering personalisedgeneral advice and product recommendations to meet their uniquefinancial goals.> Specialised in lending products, including processing applications forOverdrafts, Credit Cards, and Personal Loans.> Educated clients about digital platforms available to them anddemonstrating the convenience that these platforms offered, inparticular self service banking options.

Strath Village, Victoria, Australia

> Proficiently addressing daily banking inquiries and processing cashtransactions for customers.> Conducting needs-based conversations with clients to identify theirfinancial goals and requirements, and scheduling financial reviews withspecialised banking professionals.> Efficiently managing branch operations to ensure timely customerservice, including responsibility for cash management, balancing,auditing, and educating customers on self-service banking options.

Bendigo, Australia

Mooroopna, Victoria, Australia

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Graphic Design

Activities and Societies: President of Grapho Allegiance (Graphic Design Club) at La Trobe University Bendigo.

Vce