Hashim Sayed Email & Phone Number

Managing the Project Governance Team for Network Operations ensuring internal projects deliver all their requirements to the SPMC NOC and SOC Taking ownership of project requirements from Noc and Soc teams, ensuring that the projects deliver required training, OSS, documentation, resource, and support modelsEnsuring the end product is supportable and is what our customers expect of O2Delivering a smooth transition into "live" ensuring a complete handover to operational teamsCollaborating with the Network Operations Manager to gather requirements and act as an interface between the business projects areaLiaising with the internal project manager community to understand impact to the SPMC teams charged with monitoring our networks for our customersScoping and coordinating training, OSS, tooling, documentation, support model and alarming Ensuring adherence to the SPMC operational acceptance matrixProviding line manager support to the team of network operations project team managers.Supporting the Head of Network Services and other Senior Management Ensuring a uniform approach to fault management across the team Driving best practice endeavours, with a view of utilising the best OSS toolsets, and working in a smarter, not necessarily harder way

Collaborating with Operations Managers and partner vendors to gather requirements and act as an interface between the business and projects areaLiaising with the internal project manager community to understand the impact to the SPMC and vendor teams charged with monitoring our networks for our customersScoping and coordinating training, OSS, tooling, documentation, support model and alarming delivering for project teamsContributing to project commencement activity such as alarm workshops, scoping meetings, ORT, UAT FOA and basic testingUpdating and maintaining internal systems in line with the O2 project management lifecycleProviding regular input to individual team managers on key projectsCollaborating effectively with other internal stakeholders such as the Customer Insights Team Driving continual improvement with a view of utilising the best OSS toolsetsLiaising with Operations Tools & OSS Functional Demand Lead to understand future plans that will impact our tools, teams, people and processes

Resolving key network issues and high end faults affecting multiple users efficientlyManaging day to day escalation of major service impacting faults Liaising with internal/external business partners to assist with fault diagnosis and resolution Collaborating with Thompson/Technicolor teams in Belgium to develop and fix firmware Supporting the Network Monitoring and 2nd Tier Customer Service teams Investigating PPP Authentication, LDAP, VLAN, RADIUS, LAC, MSAN & RAS issuesLiaising with vendors such as BT, Sapient, McAfee, Thomson Technicolor & Alcatel LucentWriting procedures for installation, use, and troubleshooting of communications H&S Monitoring and repair of the ISP-I nodes used to calculate network performance and ISPA award legibilityCovering a 24/7 on-call rota for consumer multi-user service affecting faults Interfacing with broadband vendors to report bugs, log usability issues or report faultsControlling the rollout of firmware to our O2 Wireless Box estate for consumer and business Liaising between Alcatel/BT OpenReach/Wholesale to rectify exchange wiring issuesCompleting formal and informal testing of router hardware and firmware revisions for features VPN pass through, network behaviour, device remote operability and management, and integration with SupportSoft platformCollaborating on shaping requirements for new broadband router hardwareCoordinating informal trials for minor firmware revisions or configuration changes

Wakefield, United Kingdom

Bsc (Hons) Computer Communications, Computer Systems Networking And Telecommunications

7302 - 7330 - Isam / 5520 Ams Delta Operator

ADSL Technology