Muhammad-Hashir Memon Email & Phone Number

Markham, On, Ca

Toronto, Ontario, Canada

As a Cloud and Systems Administrator, I skillfully conduct regular system backups and manage disaster recovery and business continuity processes. A significant part of my responsibilities includes overseeing user account management and responding proactively to cybersecurity alerts. I efficiently administer system patches and maintain network infrastructure, ensuring optimal performance and security at all times. My role requires keen monitoring of network health, providing second-level support, and liaising with vendors for swift issue resolution. I take charge of ensuring the performance and availability of key network and cloud systems, and I am committed to driving continuous improvement through diligent KPI tracking. Further, I undertake system updates and maintenance within established SLAs, ensuring the smooth operation of our IT infrastructure.

Ontario, Canada

In my role as a Solution Delivery Expert, I've taken the lead in managing SCCM Software Update Point (SUP) and automating functions through PowerShell scripting and GPO. I've handled monthly patch management for Windows Server and Azure Virtual Desktop environments, while also safeguarding our firm's email infrastructure from various cyber threats. I've demonstrated proficiency in managing and configuring VMware Clusters and storage devices, along with SAN switch technology. Collaborating with key platform vendors for support and strategy development was a routine part of my job. I utilized Datto solutions for data protection and uptime assurance of critical applications. My responsibilities also included managing Azure Virtual Desktop, Microsoft Office 365, and Windows Server environments, ensuring high availability of applications, and conducting performance monitoring and tuning of Virtual Machines. I've also been involved in designing maintenance windows, administering mobile devices, and troubleshooting application-related problems. I've ensured seamless service by managing tickets under SLAs and maintaining a vigilant watch on our networks for security breaches, which included conducting phishing tests and collaborating with external audit groups for compliance. Lastly, I've created useful documentation for the IT department and managed the organization's document/contact management system.

M5L1A9 Toronto, Ontario, Canada