Deliver exceptional 24/7 IT and Facilities support for internal associates.•Serve as the first point of contact, troubleshooting user inquiries via phone, chat,and ticketing systems.•Proficient in troubleshooting Microsoft Office applications, ensuring efficientresolution.•Utilize ticketing tools to meticulously manage interactions, guaranteeing SLAadherence.•Provide support for system hardware installation, configuration, and ongoingmobile device support.•Foster collaboration with Tier 2/3 IT teams to deliver optimal support.

Streamlined new desktop system onboarding by adhering to internal policies andprocedures, installing required software and peripherals.•Implemented software updates and patches to safeguard user security fromvulnerabilities.•Demonstrated expertise in installing, uninstalling, and troubleshooting Windowssoftware applications.•Managed remote backup and restoration services, upholding data integrity andcompliance standards

•Managed the installation, maintenance, and administration of Microsoft products(Windows family operating systems) and Windows Server.•Provided exceptional technical support for computer-related issues via email,phone, and remote desktop assistance.•Skilled in network administration tasks, including user management, accesscontrol, and resource allocation.•Configured LAN networks and managed various services like DNS, DHCP, Mail, andFTP within Windows environments.