-Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.-Create and implement front office policies and procedures to ensure efficient and effective operations.-Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.-Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction.-Maintain accurate and up-to-date records, including guest information and financial transactions.Prepare daily reports and analyze data to identify trends and areas for improvement.-Ensure the front desk area is clean, organized, and presentable at all times.-Train, coach, and motivate front desk staff to provide excellent customer service.- Improving sales performance by analyzing sales data, setting price points, and optimizing product descriptions- Setting sales quotas and goals to help the company achieve growth- Analyzing market trends and competitors' activities and formulating strategies to respond to these.

- Greeting customers- Providing administrative support to employees- Ensuring customer satisfaction- Responding to customer concerns and complaints- Addressing customer needs and requests in a prompt manner- Answering phone calls and transferring them to the appropriate personnel- Organizing and maintaining files and records- Creating and updating documents and spreadsheets regularly.