Analyze financial data (stocks, bonds) with Python & SQL to guide investment decisions.Analyze credit card data to target marketing campaigns for specific customer segments.

During my tenure at Western Union in Washington DC, I transitioned into a data analyst role where I applied my analytical skills to optimize various operational processes and enhance business performance. I meticulously analyzed sales data related to mobile and accessories, as well as money transfer transactions from the USA to global destinations. Using Excel, I systematically recorded and organized all financial transactions, including sales revenue, receipt of funds, employee schedules… Show more During my tenure at Western Union in Washington DC, I transitioned into a data analyst role where I applied my analytical skills to optimize various operational processes and enhance business performance. I meticulously analyzed sales data related to mobile and accessories, as well as money transfer transactions from the USA to global destinations. Using Excel, I systematically recorded and organized all financial transactions, including sales revenue, receipt of funds, employee schedules, salaries, taxes, and profits. This data was meticulously compiled into comprehensive reports to provide insights into sales trends, financial performance, and operational efficiency. Additionally, I utilized data analysis techniques to identify opportunities for cost reduction, revenue enhancement, and customer retention within the mobile service and bill payment sectors. Through these efforts, I contributed to informed decision-making and the overall success of the organization. Show less

As a Representative for Students Community, I leverage data analysis to identify challenges faced by students and advocate for targeted solutions. My work optimizes support services and enhances the student experience. Empowered student success at Kyungsung University by leveraging data analysis to identify student needs and develop targeted solutions. Optimized support services with data-driven insights, collaborating with university staff to enhance project outcomes and ensure a positive… Show more As a Representative for Students Community, I leverage data analysis to identify challenges faced by students and advocate for targeted solutions. My work optimizes support services and enhances the student experience. Empowered student success at Kyungsung University by leveraging data analysis to identify student needs and develop targeted solutions. Optimized support services with data-driven insights, collaborating with university staff to enhance project outcomes and ensure a positive student experience. Show less

My experience as a DHL Service Agent ignited my passion for data analysis. I thrived in a fast-paced environment, ensuring data accuracy for shipments (origin, destination, weight), customer details, and operational processes. Leveraging this data, I analyzed trends in on-time delivery rates, customer satisfaction metrics, and resource allocation. My insights helped identify areas for improvement, leading to data-driven decisions that optimized service center efficiency. This experience… Show more My experience as a DHL Service Agent ignited my passion for data analysis. I thrived in a fast-paced environment, ensuring data accuracy for shipments (origin, destination, weight), customer details, and operational processes. Leveraging this data, I analyzed trends in on-time delivery rates, customer satisfaction metrics, and resource allocation. My insights helped identify areas for improvement, leading to data-driven decisions that optimized service center efficiency. This experience solidified my foundation in data collection, analysis, and communication, skills essential for a successful data analyst career. Show less