Hasnain Talib Email & Phone Number

Sharjah, United Arab Emirates

•IT Budgeting•Handling IT Audit•Managing/Administering team of 3 support staff•Project Planning, Scope, Objectives and Preparing BOQ•Preparing monthly, quarterly, half year service desk reports reports, CMDB, Assets contracts•Administrating VOIP setup across MENA Region•Troubleshoot hardware and software errors by running diagnostics, prioritizing problems, and assessing impact of issues•New Hardware Procurement, license renewal etc•Coordinating with Vendors… Show more •IT Budgeting•Handling IT Audit•Managing/Administering team of 3 support staff•Project Planning, Scope, Objectives and Preparing BOQ•Preparing monthly, quarterly, half year service desk reports reports, CMDB, Assets contracts•Administrating VOIP setup across MENA Region•Troubleshoot hardware and software errors by running diagnostics, prioritizing problems, and assessing impact of issues•New Hardware Procurement, license renewal etc•Coordinating with Vendors related to new IT projects.•Updating/Maintaining SOPs in SharePoint accordingly•Hands on experience using NPM and Solarwinds Orion•Managing Honeywell Handheld Devices and Printers.•Soti Administration Show less

Riyadh, Saudi Arabia

•Managing Overall Company Network•Installing/configuration all Network devices (Router, switches, AP's, etc)•Providing second line support to all network related issues•Administrating/Maintaining VOIP setup e.g. keeping track of all calls (mobile, international), billing system, reports extractions, creating, deleting, editing extensions, troubleshooting etc•Managing Wireless controller•Assisting administrative teams with IT Audit • Vulnerability Management•IT… Show more •Managing Overall Company Network•Installing/configuration all Network devices (Router, switches, AP's, etc)•Providing second line support to all network related issues•Administrating/Maintaining VOIP setup e.g. keeping track of all calls (mobile, international), billing system, reports extractions, creating, deleting, editing extensions, troubleshooting etc•Managing Wireless controller•Assisting administrative teams with IT Audit • Vulnerability Management•IT Projects accomplished successfully (WMS, Data center migration, Network Upgradation) Show less

Riyadh, Saudi Arabia

•Manage File Server, Print Server and All local WIFI Solutions •Administrating security setup/access control like finger vein access, CCTV setup etc•Configuration of Access Points, Projectors in the conference room as and when required•Organizing Orientation plan for the new onboarding users•Administrating company Service desk application i.e. Manage Engine Service desk plus•Coordinating with vendors regarding different hardware purchase•Perform special projects as… Show more •Manage File Server, Print Server and All local WIFI Solutions •Administrating security setup/access control like finger vein access, CCTV setup etc•Configuration of Access Points, Projectors in the conference room as and when required•Organizing Orientation plan for the new onboarding users•Administrating company Service desk application i.e. Manage Engine Service desk plus•Coordinating with vendors regarding different hardware purchase•Perform special projects as assigned by IT manager•Installation, Configuration and troubleshooting of Network devices like Switches, Routers, Fibre Optics, UTP Cables•Assisting the administrators/Team leads with project roll outs and necessary coordination with business users on the ground.•Updating/Maintaining SOP’s in SharePoint accordingly Show less

Saudi Arabia

•Providing first line support to all hardware/software related issues•Providing Support to 18 branches Kingdom wide remotely•Experience in handling all Windows platforms i.e. Win 7, 8, 8.1 and 10•Experience with mobile device support (I PAD, I PHONE, SAMSUNG TAB etc) •Good knowledge of supporting Microsoft Office 2016/365 applications•Providing Support to different conferencing systems like Polycom, Projectors, Microsoft screens, A/V systems etcUpdate network devices… Show more •Providing first line support to all hardware/software related issues•Providing Support to 18 branches Kingdom wide remotely•Experience in handling all Windows platforms i.e. Win 7, 8, 8.1 and 10•Experience with mobile device support (I PAD, I PHONE, SAMSUNG TAB etc) •Good knowledge of supporting Microsoft Office 2016/365 applications•Providing Support to different conferencing systems like Polycom, Projectors, Microsoft screens, A/V systems etcUpdate network devices inventory and ensure all IT assets are listed, accounted for and regulated serviced•Providing recommendations for improvements and enhancements to existing systems Show less

Peshawar

• Providing second line support to user end complaints• Attending, analysing, reviewing, tracking and monitoring user queries and problems, and ensuring appropriate trouble shooting of network & system related problems• Network Troubleshooting• Managing junior support staff and resource aligning regarding different users complaints• Training support staff on different system/application software’s• Utilizing and maintaining Helpdesk Tracking software(Manage engine)… Show more • Providing second line support to user end complaints• Attending, analysing, reviewing, tracking and monitoring user queries and problems, and ensuring appropriate trouble shooting of network & system related problems• Network Troubleshooting• Managing junior support staff and resource aligning regarding different users complaints• Training support staff on different system/application software’s• Utilizing and maintaining Helpdesk Tracking software(Manage engine) • Assisting with on boarding of new users.• Maintaining/Installing HP V1905, V1910 series switches• Inventory control• Preparing all weekly, monthly and quarterly reports upon request• Installations of anti-virus/ secure client as per the IT Security policy & perform antivirus update and verify all users/ computers/ servers are equipped with latest releases of security patches• Performing other similar or related duties as and when assigned by Head of IT Section• Performing various backup tasks regularly including Daily/ Weekly/ monthly file archival.• Maintain data center environment neat & professional. Show less

Islamabad

• Providing all kind of Hardware and Software support to user on PC and Server Level• LAN/WAN Communications.• Providing support/assistance to users in over 25 branches region wide.• To maintain and troubleshoot local servers.• CISCO/AVAYA IP Phone installation and configuration.• Installation/Configuring and Maintaining CISCO 1900, 2800. 2900 and 3500 series switches and Routers• Upgrading /installing, troubleshooting and maintaining computer systems.• Network… Show more • Providing all kind of Hardware and Software support to user on PC and Server Level• LAN/WAN Communications.• Providing support/assistance to users in over 25 branches region wide.• To maintain and troubleshoot local servers.• CISCO/AVAYA IP Phone installation and configuration.• Installation/Configuring and Maintaining CISCO 1900, 2800. 2900 and 3500 series switches and Routers• Upgrading /installing, troubleshooting and maintaining computer systems.• Network Troubleshooting• Maintaining all links i.e. DXX, Wi-Fi, Orthogon, Satellite (VSAT) and radio link.• Worked on both e-mail software’s i.e. Lotus Notes & MS Outlook 2003, 2007.• Shared Devices and shared drives installation• Supervising and coordinating with different vendors regarding IT related issues in new branch openings.• Ensures and manages inventory controls (to ensure compliance to copyright issues).• Maintains contingencies plans and provide full support during DR. Show less

Peshawar

• Providing all kind of Hardware and Software support to user on PC and Server Level• LAN/WAN Communications.• Providing support/assistance to users • Installation/Configuring and Maintaining CISCO 1900, 2800. 2900 and 3500 series switches and Routers• Upgrading /installing, troubleshooting and maintaining computer systems.• Network Troubleshooting• ATM Administration• PABX Administration• Maintaining all links i.e. DXX, Wi-Fi, Orthogon, Satellite (VSAT) and… Show more • Providing all kind of Hardware and Software support to user on PC and Server Level• LAN/WAN Communications.• Providing support/assistance to users • Installation/Configuring and Maintaining CISCO 1900, 2800. 2900 and 3500 series switches and Routers• Upgrading /installing, troubleshooting and maintaining computer systems.• Network Troubleshooting• ATM Administration• PABX Administration• Maintaining all links i.e. DXX, Wi-Fi, Orthogon, Satellite (VSAT) and radio link.• Worked on both e-mail software’s i.e. Lotus Notes 8.1& MS Outlook 2003, 2007.• Shared Devices and shared drives installation Show less