Foreign Trade

• Within a short period of 09 months promoted and outperformed in every department of branch banking.• Spearheaded the promotion and marketing of financial products through outside calls, telemarketing, targeted direct mailings and in-branch selling.• Contributed effectively to team activities including generating new sales ideas and initiatives.• Enhanced the interaction with customers, partners, vendors and team members in a professional and personable manner.

• Handled the Media Cell of Sharjeel Inam Memon (Provincial Minister) on the behalf of Sapphire Consulting Services.• Had regular interactions with bureaucrats and government ministers. • Had to provide, archive and edit News, current affairs and reports to provincial government.

• Developed highly empathetic customer relationships and earned a reputation for delivering exceptional customer service.• Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.• Awarded ‘Employee of the Month’ in Sep 2012 and ‘Call of the week’ and ‘Call of the month’ several times.• Maintained highest customer satisfaction level for six consecutive months.

• Committed to quality performance as awarded ‘Quality Performer’ by Quality assurance department in May 2008.• Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.• Built strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.• Mentored, trained and supervised new customer relationship officers.

• Experienced International Call Center environment.• Acquired training and learned telephone etiquette, customer service including sales & marketing.• Memorized entire line of company products & services, including price and special discounts.• Handled inbound and outbound calls regarding Payroll and Mortgage.