Hassan Farid Email & Phone Number

Dubai, AE

Menlo Park, CA, US

Minneapolis, MN, US

Dubai, AE

-Managing Care experience end to end for customers, captains and merchants.-Analyzing VOC and designing action plans to improve customer journey and product for Careem NOW.-leading quality assurance and training teams to support growth and to ensure compliance to Careem standards.-improving care agents efficiency by reducing agents efforts to achieve.

Dubai, AE

Dubai, AE

Managing Careem CX quality strategy and implementation framework including global programs and regional plansDefining and implementing the necessary QA processes, support structure and quality metrics in line with Industry best practices (e.g. COPC) that drive performance.Drive global quality programs that identify key trends and actions that lead to.

Managing and oversight Quality and Training team managers of Egypt site, as well as account program manager for multiple global clientsDeployment of Stream CTQ’s (Critical to quality process) on-site and ensuring site compliance to Streams QMS.Ensure compliant DMAIC projects are rolled out for all site metrics missing targets, to recover those.

Lead team members, foster their professional development and growth, and promote teamwork and cooperation.Identify and analyze current programs and processes within the department that require quality improvement. Develop and implement improvements where appropriate.Solicit constructive feedback from agents, team members, management and customers on an.

Responsible for providing second level problem resolution for all incoming service inquiries and providing guidance to level 1 support professionals. Perform all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems. Also provide support to both internal and external customers and support professionals.

 Responsible for early engagement through the technical team with clients to evaluate their needs, build the proposal with the best efficient design and present it to help the sales teams secure the business. Handling team to manage the projects cycle from initiation phase through procurement of material till the finalization and hand over to the.

Seattle, Washington, US

 Handling technical team to Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.  Ensure delivering Technical service with the team during the target service level, which is 24 hours.  Delivering the proper training to the company dealers and high End users through the company trainers  Ensure that the.

Designing impeccable brochures, giving oral presentations and organizing meetings with management and heads of division.Played an active role in managing company related events and creatively collaborating display booths.Deal directly with customers either by telephone, electronically or face to face and respond promptly to customer inquiries. Obtain and.

Bachelor'S Of Science, Computer Science And Information Systems

Certificate Of Achievement In Sales And Marketing, Sales, Distribution, And Marketing Operations, General