Technical Support Specialist
Current
Dec 2024 - Present
AeroLeads people directory · profile
Kenneth Pusing Email & Phone Number
Technical Support Specialist
at
Calabrio, Inc.
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Specialist
Location
Trece Martires, Calabarzon, Philippines
Company size
Who is Kenneth Pusing? Overview
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Quick answer
Kenneth Pusing is listed as Technical Support Specialist at Calabrio, Inc., a with 657 employees, based in Trece Martires, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Kenneth Pusing.
Kenneth Pusing previously worked as Technical Support Specialist at Echo Ai and L2 Technical Application Support at Ey Technology Solutions. Kenneth Pusing holds Bachelor Of Science - Bs, Information Technology from Cavite State University.
Company email context
Email format at Calabrio, Inc.
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Calabrio, Inc.
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Profile bio
About Kenneth Pusing
Dedicated and detail-oriented Application Support Specialist with over 4 years of experience in delivering exceptional technical support and solutions for software applications, particularly in PeopleSoft Financial Services and Asset Management within the banking sector. Proficient in troubleshooting, diagnosing, and resolving complex application issues to ensure optimal performance and user satisfaction. Experienced in coordinating with developers, vendors, and cross-functional teams to implement enhancements and ensure seamless operations. Strong communicator with expertise in 24x7 support environments, ready to work shifts. Skilled in application setup, configuration, and lifecycle management, with a commitment to maintaining high service standards.
Current workplace
Kenneth Pusing's current company
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Calabrio, Inc.
5 roles
Kenneth Pusing work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
- Engaged with customers to resolve technical issues efficiently, escalating complex problems to higher-level support as needed.- Documented customer interactions and resolutions to enhance support knowledge and continuous improvement.- Participated in application setup, configuration, and deployment, following L3/vendor instructions.- Coordinated patch updates and installations based on standard operating procedures (SOPs).- Performed daily business application support and remote troubleshooting for critical systems, ensuring smooth operations.- Contributed to a 30% increase in customer satisfaction scores through proactive support initiatives.
Jun 2024 - Dec 2024
L2 Technical Application Support
- Managed user roles, authorizations, and access rights across business-critical applications in the banking sector.- Performed regular health checks on critical systems and participated in SOP-based operations to ensure smooth application performance.- Collaborated with cross-functional teams to implement application enhancements and resolve escalated issues efficiently.- Worked closely with the product development team to incorporate customer feedback into future product updates.- Utilized tools like JIRA, Snow, and Dynatrace for ticket management and monitoring.- Maintained seamless 24x7 support and proactive monitoring of business-critical applications.
Mar 2023 - Jun 2024
Associate Software Engineer
- Supported Oracle PeopleSoft Financial Services by ensuring system stability and performing DML operations to maintain data integrity.- Streamlined batch processing operations, resulting in a 20% increase in efficiency.- Reduced system downtime by 15% through proactive UNIX monitoring and early issue resolution.- Collaborated with cross-functional teams to optimize system functionalities and implement performance enhancements.- Reduced incident response times by 30% through improved processes and proactive monitoring.
Feb 2021 - Mar 2023
Associate Software Engineer
Feb 2021 - Mar 2023
Team & coworkers
Colleagues at Calabrio, Inc.
Other employees you can reach at calabrio.com. View company contacts for 657 employees →
VK
Vaneet Kapoor
Colleague at Calabrio, Inc.Chicago, Illinois, United States
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GO
Greg Owens Ii
Colleague at Calabrio, Inc.Minneapolis, Minnesota, United States
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RB
Raley Bragg
Colleague at Calabrio, Inc.Greater Minneapolis-St. Paul Area, United States
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JB
Jack Bergloff
Colleague at Calabrio, Inc.Minneapolis, Minnesota, United States
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GL
Gerry Leavitt, Mba
Colleague at Calabrio, Inc.Boston, Massachusetts, United States
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MB
Michel Benitah
Colleague at Calabrio, Inc.Greater Toronto Area, Canada
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KD
Kyle Delaney
Colleague at Calabrio, Inc.San Diego County, California, United States
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PG
Preston Garrison
Colleague at Calabrio, Inc.Brunswick, Georgia, United States
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PC
Parul Chaddha
Colleague at Calabrio, Inc.Navi Mumbai, Maharashtra, India
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GM
Graeme Meikle
Colleague at Calabrio, Inc.Stockport, England, United Kingdom
View →
Vaneet Kapoor
Colleague at Calabrio, Inc.Chicago, Illinois, United States
View →
GO
Greg Owens Ii
Colleague at Calabrio, Inc.Minneapolis, Minnesota, United States
View →
RB
Raley Bragg
Colleague at Calabrio, Inc.Greater Minneapolis-St. Paul Area, United States
View →
JB
Jack Bergloff
Colleague at Calabrio, Inc.Minneapolis, Minnesota, United States
View →
GL
Gerry Leavitt, Mba
Colleague at Calabrio, Inc.Boston, Massachusetts, United States
View →
MB
Michel Benitah
Colleague at Calabrio, Inc.Greater Toronto Area, Canada
View →
KD
Kyle Delaney
Colleague at Calabrio, Inc.San Diego County, California, United States
View →
PG
Preston Garrison
Colleague at Calabrio, Inc.Brunswick, Georgia, United States
View →
PC
Parul Chaddha
Colleague at Calabrio, Inc.Navi Mumbai, Maharashtra, India
View →
GM
Graeme Meikle
Colleague at Calabrio, Inc.Stockport, England, United Kingdom
View →
2 education records
Kenneth Pusing education
Bachelor Of Science - Bs, Information Technology
Vocational Course, Computer Programming
FAQ
Frequently asked questions about Kenneth Pusing
Quick answers generated from the profile data available on this page.
What company does Kenneth Pusing work for?
Kenneth Pusing works for Calabrio, Inc..
What is Kenneth Pusing's role at Calabrio, Inc.?
Kenneth Pusing is listed as Technical Support Specialist at Calabrio, Inc..
Where is Kenneth Pusing based?
Kenneth Pusing is based in Trece Martires, Calabarzon, Philippines while working with Calabrio, Inc..
What companies has Kenneth Pusing worked for?
Kenneth Pusing has worked for Calabrio, Inc., Echo Ai, Ey Technology Solutions, and Accenture.
Who are Kenneth Pusing's colleagues at Calabrio, Inc.?
Kenneth Pusing's colleagues at Calabrio, Inc. include Vaneet Kapoor, Greg Owens Ii, Raley Bragg, Jack Bergloff, and Gerry Leavitt, Mba.
How can I contact Kenneth Pusing?
You can use AeroLeads to view verified contact signals for Kenneth Pusing at Calabrio, Inc., including work email, phone, and LinkedIn data when available.
What schools did Kenneth Pusing attend?
Kenneth Pusing holds Bachelor Of Science - Bs, Information Technology from Cavite State University.
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