Hassan Sayed

Hassan Sayed Email and Phone Number

IT Support Engineer @ HSBC
london, greater london, united kingdom
Hassan Sayed's Location
Cairo, Cairo, Egypt, Egypt
About Hassan Sayed

Graduated from faculty of engineering, I’ve a bachelor degree in electronics and communications engineering 4 years of experience in the IT sector, Seeking a senior position to showcase my excellent interpersonal, communication and technical skills to grow professionally. I am confident in my ability to can apply my knowledge and skills for continuous improvement.

Hassan Sayed's Current Company Details
HSBC

Hsbc

View
IT Support Engineer
london, greater london, united kingdom
Website:
hsbc.com
Employees:
192615
Hassan Sayed Work Experience Details
  • Hsbc
    It Support Engineer Layer 2
    Hsbc Jan 2023 - Present
    Cairo, Egypt
    HSBC, EGYPT (HBEG)- Manage the operations of the Service Desk and make sure that all incidents and service requests are processed effectively, while meeting the customer service level agreements.- Manages internal customer expectations and overall strives to increase customer satisfaction.- Ensure IT/IS guidelines are kept in alignment with Head of IS Regional Business Partner services for your area of responsibility.INTERNAL- Support and collaboration between local & central teams.- Identifying the nature and cause of the problem and determining the most appropriate solution. - reactive in order to take the right actions to help the - IBP in the shortest period of time.- Ability to escalate problems within a required time towards the second level of support.- Providing first level support through taking calls and handling the resulting incidents or ServiceRequests.- Handle ticket monitoring.- Team Player and communicate progress to team members.
  • Alsafy Group
    Information Technology Specialist
    Alsafy Group Jan 2022 - Jan 2023
    Cairo, Egypt
    -Installing and configuring computer hardware-Operating systems and applications.-Troubleshooting system, network problems,diagnosing and solving hardware & software faults.
  • Cashu
    Information Technology Help Desk
    Cashu Jan 2020 - May 2022
    Cairo, Egypt
    -Installing and configuring computer hardware, software, systems, networks-Diagnosing and solving hardware or software faults

Hassan Sayed Education Details

Frequently Asked Questions about Hassan Sayed

What company does Hassan Sayed work for?

Hassan Sayed works for Hsbc

What is Hassan Sayed's role at the current company?

Hassan Sayed's current role is IT Support Engineer.

What schools did Hassan Sayed attend?

Hassan Sayed attended Akhbar Elyom Academy.

Who are Hassan Sayed's colleagues?

Hassan Sayed's colleagues are Laura Sauers, Sachin Sharma, Betty J., Jiale Chen, Faizan Asif Khan, Harsh Agrawal, Cara Molly Chiu.

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