1-Responding to Customer Inquiries: Answering customer inquiries and providing accurate information about products, services, or policies. This can be done through various channels like phone, email, live chat, or social media.2-Troubleshooting and Issue Resolution: Identifying and resolving customer issues, complaints, or technical problems.3-Providing Technical Assistance: Assisting customers with technical problems related to products or services. This may involve guiding customers through troubleshooting steps or working with technical teams to resolve more complex issues.4-Maintaining Customer Records: Documenting customer interactions, inquiries, and resolutions in a customer relationship management (CRM) system or other databases. Keeping accurate records helps track trends and improve service quality.5-Upselling and Cross-Selling: Identifying opportunities to upsell or cross-sell products or services based on the customer's needs and preferences.6-Monitoring Customer Feedback: Collecting and analyzing customer feedback to identify areas for improvement and provide insights to the relevant teams within the organization.7-Handling Difficult Customers: Dealing with challenging or upset customers in a professional and empathetic manner, aiming to turn a negative experience into a positive one.8-Meeting Service Level Agreements (SLAs): Ensuring that responses to customer inquiries are provided within established time frames and meeting the company's service standards.9-Continuously Improving Customer Support Processes: Identifying opportunities for process improvement and suggesting ways to enhance the efficiency and effectiveness of customer support operations.

Worked with the US Based Fuel card company AtoB and my duties were:1-Addressing customer inquiries promptly and accurately via various channels such as phone, email, or live chat.2-Resolving customer issues, complaints, and technical problems, collaborating with other teams if needed.3-Providing technical assistance to customers in troubleshooting and resolving product or service-related challenges.4-Managing returns, refunds, and product exchanges according to company policies.5-Documenting customer interactions and maintaining accurate records in CRM systems.6-Identifying opportunities for upselling or cross-selling products based on customer needs.7-Educating customers about product features, pricing, and promotions.

1-Dispatching2-Respond promptly to customer inquiries. Communicating with customers through various channels. 3-Acknowledging and resolving.4-Resolving customer complaints.

Worked as a fishing technician in the oil and gas industry which plays a crucial role in assisting with the recovery of lost or stuck equipment and tools from oil and gas wells during drilling or production operations. My responsibilities were:1-Equipment Preparation: Ensure that all necessary fishing tools and equipment are ready and in proper working condition before commencing fishing operations. This may involve inspecting, testing, and assembling various fishing tools.2-Tool Selection: Assess the downhole conditions and select appropriate fishing tools based on the type and size of the lost item and the wellbore characteristics. Different fishing tools and techniques may be required for different situations.3-Safety Compliance: Adhere to strict safety procedures during all fishing operations to prevent accidents and protect personnel and equipment. This includes wearing appropriate personal protective equipment (PPE) and following established safety protocols.4-Communication: Work closely with the supervisors and engineers, to coordinate fishing operations and share updates on progress and challenges.5-Documentation: Maintain accurate records of fishing operations, including the tools used, depth reached, and any incidents or issues encountered. Prepare reports for management and record lessons learned for future reference.6-Continuous Improvement: Seek opportunities for process improvement and participate in training.7-Assemble and Disassemble all fishing tools and fishing Jars.8-Good grip on Make Brake Unit (MBU).9-Certifications are listed as:1-IWCF Certified Level 12-Casing Repair and Isolation Services3-Drilling BHAs ( Basic)4-Inspection Method and Standards ( Part 1 & 2)5-Introduction to Pressure Control6-Lithium Batteries Awareness7-Introduction to Manual Bolting8-Radiation Awareness9-Drill String Components10-Threads Connection11-Weatherford Drilling Jars and Shock Tools

Worked as a Customer Sales Representative and Influenced customers to buy or retain products or services by following a prepared script to give product reference information.