Hassan Hakami Email & Phone Number

Jeddah, Saudi Arabia

Duties:Project Management: Oversee and coordinate with contractors to ensure the successful installation and maintenance of new projects, including SDH, DVM, MPLS, and DWDM technologies.Network Infrastructure: Plan and implement the network's Fiber Optics paths to optimize performance and reliability.Troubleshooting and Repair: Diagnose and rectify malfunctions in various telecommunications equipment, including ABB DVM FOX515, Tele-protection NSD570, and SIEMENSE PDH FMX2S devices.Hardware and Software Expertise: Possess expertise in repairing and programming damaged cards, adhering to control centre instructions for efficient troubleshooting.SAP PLANNER Proficiency: Utilize SAP PLANNER to effectively schedule and manage maintenance activities.

Jiddah, Makkah, Saudi Arabia

Duties:Customer Support: Effectively manage customer complaints, ensuring timely resolution and satisfaction.Billing Auditing: Conduct thorough audits of customer bills to identify any discrepancies or errors and ssist in resolving billing issues.Issue Reporting and Escalation: Prepare comprehensive reports detailing customer issues and escalate them to the Quality & Technical Support Management for further action.

Bachelor'S Degree, Telecoms Engineering

Diploma, Diploma Of Communication