• Region: North America, Colombia, Canada• Surpassed quarterly hiring goals by recruiting 10+ engineers / non-tech roles per quarter across all levels, including Software Engineers and Engineering Leadership, while maintaining a 90% offer acceptance rate• Mentored and onboarded junior recruiters, leading the creation of training materials on workflows, sourcing strategies, and stakeholder management, significantly reducing ramp-up time • Delivered actionable market insights using LinkedIn Insight and SeekOut, contributing to strategic workforce planning and be a subject matter expert on labor markets and industry trends• Used historical and market data to set expectation with stakeholders and guide them to make informed decisions • Led a team of 5 to build a centralized knowledge hub for all R&D roles via Google Sites to reduce ramp-up time for new hires • Represented Twilio at key events like Women Impact Tech 2022 and Pride Summit 2023, increasing brand visibility and generating a pipeline of 200+ potential candidates• Job Profiles: Engineering, Program Manager, Finance, Legal, Marketing

• Full-cycle recruiting: Sourcing/screening, driving interviews, offer processes, reference checks, salary recommendations, and candidate closing• Utilized advanced sourcing (x-ray searches), Boolean searches, internal databases, referrals, VMS and job boards to engage with passive and active engineering/technology candidates• Conducted 15+ phone screens daily, ensuring alignment with client needs and candidate career goals, resulting in a 75% submittal-to-interview ratio

• Promoted to lead recruiter within 6 months, managing full-cycle recruiting for Southern and northern California regions• Full-cycle recruiting: developed job description, created job posts, sourced/screened resume, conducted phone interviews, extended offers, and managed onboarding process (I-9, E-verify, Background check)• Hosted new hire orientation and thoroughly explain company policies to new employees• Processed worker’s compensation, employee relation, termination, time-off, wage adjustment, and other documents according to California laws and company policies• Organized and analyzed the turn over rate data to help the company come up with retention plans

• Assisted in event planning of different occasions such as birthday lunch, holiday party, etc• Collected, generated, and analyzed the New Employee Orientation Survey data throughSurveymoneky.com• Accurately entered employee data into HRIS and distributed memos, letters, faxes, and forms

• Sourced and cold called 60+ talents daily via Indeed and Monster to build a high-volume pipeline for weekly group interviews• Attended and observed group/one-on-one interviews with potential talents and regional salesdirector

• Achieved sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers• Performed cold-calling and telephone sales to qualified customers• Issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers with the appropriate cash limits, cashed checks, and established deposits• Processed deposits, withdrawals and other banking transactions up to an average of 70K on a daily basis