Director of an Essex based company providing professional Audio & IT solutionsServices provided include:• Audio & Visual Temporary and Permanent Installation• Live Audio Mixing & PA Hire• Technical Support for Live Entertainment Events• Permanent Installation of Small Office IT environments• IT Hardware maintenance• IT & Telephony Consultancy twitter.com/bluephasesoltwitter.com/bluephaseaudio

Interim Manager for the Infrastructure Services team within IFDS. Responsibilities include:- Managing 6 staff including resource allocation covering core office hours, 24x7 on call and adhoc requirements.- Major Incident management and technical triage engagement through to incident resolution.- Technical Approval for Change Management requests.- Ensuring outages are fully understood and RCA is undertaken. - Vendor management and service review.

Working in an ITIL orientated environment, with particular attention on Incident, Problem and Change management in a highly risk averse environment to provide support that focuses on the IFDS server infrastructure and associated IT systems. Responsibilities include:- Maintaining two data centres hosting over 3500 physical / virtual servers and over 4000 VDI; ensuring all servers are equipped with the latest firmware and security patches.- Responsible for over 170 VMWare ESX/ESXi hosts consisting of 4 clusters per site (prod, non-prod, Citrix, VDI): managing High Availability, DRS, Storage, Backup/Restores and ensuring resiliency.- Verifying server estate along with key services are monitored for health and availability by enhancing the use of Solarwinds, HP Insight and Splunk products.- Enhancing and adhering to strict Security controls to protect the business, system availability and maintain our corporate accreditation. - Active participation in disaster recovery tests.- Producing documentation on new procedures, and reviewing documentation held within the document repository.- Reviewing and planning upgrades to existing software and hardware.- Maintaining the hardware and storage of all physical servers ensuring no data loss.

Provide 2nd-3rd line application support for in excess of 50 internally and externally developed systems. These include business critical 24/7 real-time dealing & reporting services. Responsibilities range from:• Application administration• Maintaining system stability and high availability• Monitoring and performance tuning • Incident management• Implementing new software/infrastructure• Low Level Design documentations• Online & Offline code and middleware deployments• 24/7 Out-of-hours remote on call support• IIS / Apache / Tomcat Administration• .Net & JBOSS Administration• Windows Server (NT / 2003 / 2008)• Red Hat Enterprise Linux (5 & 6)Systems of expertise:• Alfresco (Alfresco Software Ltd)• Figaro Web (JHC)• OCA (Business Control Solutions)• OpenLdap (OpenLdap Foundation)• OpsView (Opsview Inc.)• PC-EFT (PXP Solutions / ServeBase)• Percana Eclipse (Percana Group Ltd)• Splunk> (Splunk Inc.)• WebSeries 5 (Bottomline Technologies)

1st Line Support Analyst within IT Service Delivery. Main duties included:• Senior role within the team; controlling workflow and designation for the team ensuring that agreed SLAs are met. • Creating and updating Worktracks assigned to the Service Desk• Creation/assigning/resolving incidents raised in Sostenuto for both internal and external users.• Creation & maintaining procedure documentation for both Service Desk & System Admin duties.• Training new team members on the use of all required systems and 1st line support techniques.• Ensuring that all team members meet the requirements and standards expected of the IFDS Service Desk.• Creation of adhoc MI reports• Visiting remote clients for meetings and providing support in line with high profile projects (Aviva conversion & Virgin).• Competent communication with both external clients and internal users.• Providing on-call helpdesk support on Saturday’s • Deputise for Team Leader/Manager in absence• Create monthly Board Reports