Hatem Ahmed Email and Phone Number

Managed customer satisfaction and feedback processes across 265+ branches, ensuring excellence in service delivery.■ Handled a high volume of customer inquiries, complaints, and escalations through phone, email, and feedback channels, ensuring timely resolutions.■ Collected, analyzed, and reported customer feedback to senior management, providing actionable insights for continuous improvement.■ Trained and coached customer service team members, fostering a positive work environment and driving performance.■ Built sustainable customer relationships by delivering accurate information and personalized support.■ Ensured compliance with company policies and timely processing of complaints in coordination with area managers and department heads.■ Developed and maintained support documentation, prepared detailed reports, and collaborated with other departments to address customer needs effectively.

Processed cash and non-cash transactions, including deposits, withdrawals, and fund transfers, with a high level of accuracy.■ Monitored customer feedback and suggested process improvements to enhance service delivery.■ Maintained daily cash balance within compliance limits and conducted periodic audits.■ Verified customer identification and ensured compliance with anti-money laundering (AML) policies.■ Handled currency exchange and issued bank drafts, cashier’s checks, and other financial instruments.■ Proactively identified cross-selling opportunities for financial products and services.■ Trained new employees in teller operations and customer service best practices.

Greeting and assist ng customers with product select on.■ Operates cash register and processes cash, debit card, and credit card saleTransactions.■ Handles cash and receipts for the sale of merchandise by performing du as such asCounting the float, balancing cash, providing change.

To take responsibility for the day-to-day supervision of any direct reports. To develop staff through coaching, advice and motivational techniques to help the Call Centre and Guest Services teams to maximize the potential for revenue development from both inbound and outbound calls. To performance manage all team members and offer feedback.