Hatem Mohy Eldean Email & Phone Number

Cairo, Egypt

A Software Engineer who designs, develops and maintains computer software at many companies. Trying to use creativity and technical skills and apply the principles of software engineering to help solve new and ongoing problems for an organization. Highly developed analytical and diagnostic skills and swift learning capacity, enabling innovative technologies and robust operational capabilities, proven ability to merge and work with large diverse technology-based teams.

Cairo, Egypt

 Responsible for delivering technical solutions' consultancy and implementation engagements to customers covering;  Project delivery, including: research, analysis, setup/deployment, staging, testing, reporting, and documentation. Proactively ensures scope is met within planned timelines, mitigates projects¡ risks and provides solutions to scope delivery roadblocks. Supporting client environments in both planned and unplanned situations. IT support and deployment assistance to consultants and clients. Produce a functional design document to match customer requirements. Learning, updating, training and technology transfer as an ongoing process. Negotiating tender and contract terms and conditions to meet both client and company needs

Cairo, Egypt

RASHPETCO had been established on November 25th, Support Activities for Mining , Mining, Quarrying, and Oil and Gas Extraction , Oil and gas exploration services , covering the Rosetta offshore the Nile Delta. RASHPETCO is the operating company of an international group of companies BG International Limited 25%, Edison Gas SPA 25% and EGPC 50%., RASHPETCO conducts development and exploration operations on behalf of the Rosetta Concession holders. My assignment was mainly as the following: Monitoring the performance and capacity of Printers systems using Paper Cut solutions. Diagnose server or network alerts, events, or issues. Solve all software and hardware issues. Maintained and managed printer parts inventory correctly. Diagnosed, installed and overhauled assigned equipment. Ensure that each support request is handled per Service Level Agreement and to the highest possible user satisfaction. Ensures the end-to-end user experience and provides a single point of contact for the user. Grows general knowledge of current corporate, division, and facility specific products, increasing ability to resolve requests on first contact. Deployment of software’s, updates, service packs across domain users and device wise with compliance. Assist the Service Delivery Manager and Team Managers in the production and maintenance of project plans. Gathering business requirements and design the relevant IT services. Drove efforts to automate various NOC operations process to improve performance and minimize the potential for error.

SquareOne Technologies is a provider of niche solutions in the ICT sector in the Gulf Cooperation Council & India, consults, designs, and implements technology-enabled business, SquareOne focuses on the following technology practices (Enterprise Content Management, Information Exchange, Virtualization & Application Delivery, Print Management and Mobility Solutions). My assignment was mainly as the following: Service desk team leading H/W maintenance & S/W installation Manage Switches, Routers Configure ASA, Wireless Access Controller + Light weight AP Solve the problems related to the Printers and print server Monitor the performance of Symantec anti-virus server Monitor the file server Configure and follow up the GFI end point security server Troubleshooting some problems of Exchange server Troubleshooting some problems of ISA server Handling and managing customer’s accounts.

MIPS is a software company that owns programmers who built a lot of applications related to Bank ,It was partner to I score Bank. My assignment was mainly as the following: Provide first level for a windows server environment comprising of Windows 2008/2012 servers and SharePoint 2010/2013.  Implement, install, and recommend network technologies including directory, messaging, database, systems management, server virtualization, network storage and security.  Collaborate with various systems administration and development teams to provide technical support and enhancements to dependent infrastructure applications. Identify the needs and requirements of the organization as per their projects.  Ensure production documentation and diagrams are accurate and up to date.Achievements Build SharePoint infrastructure environment across different business units. Upgrade the company’s existing legacy network to a green filed network.